Meta Duffus
Lake Station,IN
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 18 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in training and mentoring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Clinic Manager
Helix Eye Care
03.2020 - Current
- Created and implemented policies to improve operational efficiency and patient care quality.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Verify biometry calculations and lens choices taking patients lifestyle and previous history into consideration.
- Give patient education on lens options based on prior history, trauma, disease and lifestyle factors.
- Help physicians and staff recognize patients for premium lenses.
- Perform refractions for LAL patients, Lasik Evaluations and Post-Refractive patients, as well as Biometry an A-scans on more difficult patients.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Surgical Technologist
Helix Surgi Center
03.2020 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
- Worked with vendors for speedy procurement of services and equipment.
- Loading of LAL lenses, 3 piece IOL's, Sew in IOL's for routine and complex Cataract Surgeries. Worked with Alcon, LAL, B+L, AMO, J&J, and various other manufacturers of lenses, and loading devices.
- Ahmed, Baerveldt, Clearpath tube shunts
- PKP, DSEK. DMEK Super K, Pterygium removal
- Lasik, PRK with various lasers including Femto, LensX, Wavelight
Surgical Technologist
Williams Eye Institute
08.2018 - 03.2020
- Maintained high infection control standards.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Certified Ophthalmic Medical Technician
Glens Falls Eye Associates
04.2012 - 03.2017
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness and cost efficiency assessments.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
Certified Ophthalmic Technician
Baylor College Of Medicine
10.2000 - 10.2012
- Completed COA training and was assigned to Glaucoma floor, working for the Dean of Ophthalmology.
- Assisted in training of all residents and fellows for glaucoma.
- Ran Travatan Z clinical trials, collecting data and creating reports for Alcon Clinical Trials.
- Taught COA course for 3 years helping over 200 students accomplish their goals and expectations.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Education
COA/COT - Ophthalmic Technology
Baylor College of Medicine
Houston, TXSkills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Refraction
- A-Scan Biometry Contact & Immersion
- B-Scan Biometry
- Cataract, Glaucoma, Refractive< Corneal Surgeries
Additional Information
My path into Ophthalmology is unique but I feel it is what sets me aside and makes me so passionate about eyes. My daughter was born with a Congenital Cataract and developed Congenital Glaucoma. As her mother it was important for me to have a strong understanding of what her disease was and what her options were. I studied and researched, all before internet and google, scouring text books and writing questions for her doctors. When one day her surgeon said to me I think this is your new path in life, as you are so well versed now. So with his encouragement I started in my pursuit of being an Ophthalmic Tech. I learned and continue to learn very day. I love teaching the next generation of technicians how to refine their skills and learn new ones that they may be nervous to attempt. I enjoy teaching them that if we treat every patient like they were our family member that we have given them the gift of not only sight but of humanity as well.
My greatest accomplishment outside of my family is that I love to share my abilities and try to attend Medical Mission trips. I have traveled to Columbia, India and Haiti doing many sight saving surgeries.
Timeline
Clinic Manager
Helix Eye Care
03.2020 - Current
Surgical Technologist
Helix Surgi Center
03.2020 - Current
Surgical Technologist
Williams Eye Institute
08.2018 - 03.2020
Certified Ophthalmic Medical Technician
Glens Falls Eye Associates
04.2012 - 03.2017
Certified Ophthalmic Technician
Baylor College Of Medicine
10.2000 - 10.2012
COA/COT - Ophthalmic Technology
Baylor College of Medicine
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