Summary
Overview
Work History
Education
Skills
Accomplishments
second place in front house skills competition
Timeline
Generic

Meta Hall

Denver,CO

Summary

Dynamic professional with a strong work ethic and integrity, experienced as an Adventure Guide at Maverik Adventure's First Stop. Proven ability in customer service and POS system operations, enhancing customer satisfaction and fostering repeat business. Recognized for mentoring staff and streamlining processes, contributing to a positive work environment and improved efficiency.

Overview

24
24
years of professional experience

Work History

Adventure Guide

Maverik Adventure's First Stop
01.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Kum and Go
09.2020 - 12.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.

Sandwich Artisan

Honey Baked Ham
10.2017 - 06.2020
  • Provided exceptional customer service, addressing questions and concerns with patience and professionalism.
  • Exceeded sales targets by upselling additional items such as beverages, sides, or desserts whenever appropriate opportunities presented themselves.
  • Delivered consistent quality control by inspecting completed orders before presenting them to customers.
  • Participated in promotional events showcasing the establishment''s offerings while providing excellent customer experiences.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Secretary

Washburn University School Of Law
10.2000 - 10.2003
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Associate of Arts - Culinary Arts

Washburn University of Topeka
Topeka, KS
05.2013

Skills

  • Customer service and assistance
  • Work ethic and integrity
  • POS system operations
  • Verbal and written communication
  • Office administration and Organization
  • Keyboarding skills
  • Multi-line phone systems
  • Vendor relations skills
  • Problem-solving
  • Reliability and punctuality
  • Food preparation
  • Dependable and honest

Accomplishments

  • Recognized by management for cleanliness and accuracy
  • Improved overall preparation speed by 60% in the first three months of employment.
  • Achieved getting more customers by helping with delivering samples to business'.
  • while working at Kum and Go and Maverik, I received several green bar cards from secret shoppers for properly identifying customers.

second place in front house skills competition

I went to a skills set competition in March of 2013. There are several different competitions focused in the world of culinary arts. My main competition was front of the house where I set tables, remembered specials and menus, along with serving and clearing plates and settling tickets. I was awarded the silver medal.

Timeline

Adventure Guide

Maverik Adventure's First Stop
01.2024 - 03.2025

Cashier

Kum and Go
09.2020 - 12.2023

Sandwich Artisan

Honey Baked Ham
10.2017 - 06.2020

Secretary

Washburn University School Of Law
10.2000 - 10.2003

Associate of Arts - Culinary Arts

Washburn University of Topeka

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