Metasebia Negeri
Alexandria,VA
Summary
At ABM Industries, adeptly managed high-stress dispatch scenarios, enhancing timely assistance and customer service excellence. Skilled in dispatch software and effective communication, I spearheaded initiatives that improved operational efficiency. My leadership in training and conflict resolution fostered a team-oriented environment, contributing significantly to departmental success.
Overview
1
1
year of professional experience
Work History
Dispatcher
ABM Industries
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
Education
Certificate - CNA
Classic Nurses Academy
85 S. Bragg ST Alexandria Virginia02.2024
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Route Planning
- Routing orders
- Service Coordination
- Decision-Making
- Critical Thinking
- Microsoft Office
- Excellent Communication
- Problem-Solving
- Creative Thinking
- Relationship Building
- Workload Management
- Time management abilities
- Adaptability and Flexibility
Timeline
Dispatcher
ABM Industries
06.2023 - Current
Certificate - CNA
Classic Nurses Academy