METASEBIYA (METTY) TAFESSE

• Deliver outstanding customer service, effectively managing high volumes of inquiries and scheduling requests to ensure seamless patient transport to critical medical appointments.
• Orchestrate the coordination between drivers, dispatchers, and healthcare providers, guaranteeing punctual and safe transportation while upholding the highest standards of care.
• Precisely maintain detailed records of transportation schedules, patient data, and service transactions, ensuring compliance with HIPAA regulations.
• Proactively engage with customers, demonstrating exceptional problem-solving skills and empathy in high-pressure situations.
• Play a pivotal role in enhancing service quality by identifying inefficiencies, implementing improvements, and consistently exceeding customer expectations.

• Successfully completed 440+ hours of biologic, anatomic, and orthopedic training from industry professionals and surgeons.

• In-depth procedural training and OP Tech walkthroughs completed on sawbones and with virtual reality.

• Dynamic consultative selling was integrated throughout the program in the form of product presentations, and procedural walkthroughs including total knee arthroplasty, hip arthroplasty, and 1st MTPJ Arthrodesis.

• Utilized the CRM software MD Rep Track and created comprehensive profiles that included surgeons, products, territories, industry professionals, hospitals, companies, and clinical publications.

• Credentialing: OR Protocol, Aseptic Technique, HIPAA, AdvaMed Code of Ethics, NPSG, Fire Safety.

• Successfully led a cross-functional team to resolve complex customer concerns, achieving a 95% resolution rate.
• Mentored and trained new team members, significantly enhancing their product knowledge and customer interaction skills, leading to increased customer engagement and revenue growth.
• Provided exceptional customer service in high-volume environments, resulting in increased customer throughput and satisfaction.

• Exceeded sales targets by 127% through effective persuasive communication techniques, closing deals quickly and efficiently.
• Cultivated and maintained robust customer relationships and networks within the designated sales territory.
• Collaborated with management teams to develop and implement annual sales plans, goals, and targets.

• Supervised direct reports, fostering a culture of adherence to established procedures and deadlines.
• Developed and implemented metrics to track customer orders and delivery performance.
• Managed customer accounts by providing precise information on product availability and pricing.

• Guided and assisted new hires throughout the onboarding process, ensuring a smooth transition and integration.
• Applied problem-solving techniques to effectively resolve complex customer inquiries.
• Managed event planning and execution with strong attention to detail and exceptional communication skills.
• Monitored and tracked success through activities such as inventory management, order fulfillment, and backorder resolution.

• Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
• Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
• Practiced exceptional customer facing skills through resolving complaints quickly and efficiently while maintaining good rapport with all customers.