Mete Tanyeri
San Antonio,TX
Summary
Attentive Customer Service Representative with 16 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
24
24
years of professional experience
Work History
Outreach Specialist
Spectrum
03.2022 - Current
- Helped maintain compliance with industry regulations through diligent monitoring of software licensing requirements during activations.
- Contributed to sales team success by providing expert support during client presentations, highlighting product features and advantages related to easy activation processes.
- Reduced call wait times for assistance by developing an effective troubleshooting guide for common activation-related issues.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Managed campaigns for various clients that consistently exceeded sales goals.
Call Center Customer Service Representative
JPMorgan Chase Bank N.A
02.2019 - 01.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Walmart
10.2016 - 01.2019
- Initially hired as part-time and stayed on as permanent.
- Helped customers locate certain items, answered questions regarding products and promotions, and engaged customers to join the Walmart credit card program.
- Consistently maintained a success rate of 90% and above on cash register.
- Received a raise due to constant success.
Cashier
Target Corporation
10.2012 - 09.2016
- Initially hired as seasonal, but was one of few that was selected for permanent employment.
- Consistently maintained a 90% transaction store on the cash register.
- Answered questions regarding products and promotions, aided customers in finding specific items, and engaged customers to join the Target Redcard program.
- Received a raise due to consistent success.
Sales Associate
Mobil
05.2006 - 08.2007
- Organized racks and shelves to maintain visual appeal of the store.
- Managed customer cash and credit card transactions using company point of sale system.
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives.
Sales Associate
Gamestop Corp.
05.2004 - 05.2005
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Postal Worker
USPS
06.2000 - 06.2002
- Sorted mail according to size, shape, and destination.
- Provided service and sales to walk-in customers.
- Responded to all inquiries from the general public in a prompt and professional manner.
Education
undefined
New York Institute Of Technology
Central Islip, NYHigh School Diploma - undefined
Lajes Field High School
Azores, Portugal2004
Skills
- Superior organization ability
- Customer service-oriented
- Friendly demeanor
- Excellent communication skills
- Strong work ethic
- Computer literate
Timeline
Outreach Specialist
Spectrum
03.2022 - Current
Call Center Customer Service Representative
JPMorgan Chase Bank N.A
02.2019 - 01.2022
Cashier
Walmart
10.2016 - 01.2019
Cashier
Target Corporation
10.2012 - 09.2016
Sales Associate
Mobil
05.2006 - 08.2007
Sales Associate
Gamestop Corp.
05.2004 - 05.2005
Postal Worker
USPS
06.2000 - 06.2002
undefined
New York Institute Of Technology
High School Diploma - undefined
Lajes Field High School
Similar Profiles
Deshawn DaltonDeshawn Dalton
Customer Service Representative at SpectrumCustomer Service Representative at Spectrum
LAUREN ADAMSLAUREN ADAMS
Supervisor, Residential Internet & Phone Repair at SpectrumSupervisor, Residential Internet & Phone Repair at Spectrum
Tyshaun MilesTyshaun Miles
RCS Supervisor at SpectrumRCS Supervisor at Spectrum
Ashley CobbAshley Cobb
Digital Sales Specialist at SpectrumDigital Sales Specialist at Spectrum
Tanner SchlueterTanner Schlueter
Customer Service/Sales Support at The Playwell GroupCustomer Service/Sales Support at The Playwell Group