Metellus Royalston
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Commercial Tech 5
Comcast, Xfinity
8060 Webb Rd, Riverdale Ga 30274
10.1994 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Applied Science - Computer Science
Devry University
Decatur, GASkills
- Analytical Thinking
- Microsoft Office
- Written Communication
- Time Management
- Customer Service
- Organizational Skills
Timeline
Commercial Tech 5
Comcast, Xfinity
10.1994 - Current
Associate of Applied Science - Computer Science
Devry University