Summary
Overview
Work History
Education
Skills
Timeline
Generic

Metellus Royalston

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Commercial Tech 5

Comcast, Xfinity
10.1994 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new personnel regarding company operations, policies and services.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate of Applied Science - Computer Science

Devry University
Decatur, GA

Skills

  • Analytical Thinking
  • Microsoft Office
  • Written Communication
  • Time Management
  • Customer Service
  • Organizational Skills

Timeline

Commercial Tech 5

Comcast, Xfinity
10.1994 - Current

Associate of Applied Science - Computer Science

Devry University
Metellus Royalston