Metellus Royalston

Comcast, Xfinity

10.1994 - Current

Assisted with day-to-day operations, working efficiently and productively with all team members.
Learned and adapted quickly to new technology and software applications.
Delivered services to customer locations within specific timeframes.
Managed time efficiently in order to complete all tasks within deadlines.
Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Trained new personnel regarding company operations, policies and services.
Handled customer inquiries and suggestions courteously and professionally.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collaborated with team members to develop best practices for consistent customer service delivery.