Veronica Fong
Social Media Manager
Dallas,TX
Summary
Authorized to work in the US for any employer Results-driven Shop Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in Ravewear. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Creative Social Media Manager experienced in managing social media programs across 4 consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Computer proficient with superb skills in Later, Adobe Photoshop, Adobe Lightroom, Final Cut Pro and Adobe Premier.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Social Media Marketing Manager
Sheik Productions LLC
San Antonio, TX
10.2022 - Current
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Conducted research to determine current benchmark trends and audience preferences.
Etsy Shop Owner
Cosmic Ascend
Dallas, TX
05.2020 - Current
- Create and designs apparel outfits for the EDM community
- Learned and taught myself to sew using 3 different machinery
- Answer inbound messages on Etsy, Instagram and TikTok
- Design and create Instagram posts, videos logos
- Take photos and videos to showcase products
- Scheduling posts using Later
- Hosting giveaways and engaging the community
- Attending Festivals and shows to promote business
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
Social Media Marketing Manager
Supercop Bot & Boutique Bots
Dallas, TX
05.2013 - 01.2019
- Answered inbound emails to resolve client questions and problems
- Created newsletters, social media posts, scheduled using Later for over 45,000 users
- Worked with Photoshop and Illustrator to create engaging posts on both Instagram and Facebook
- Answered social media comments and questions
- Created YouTube video tutorials to show how products were used
- Handled emails, inbound calls, and outbound calls
- Assisted customers with warm and professional attitude
- Assisted customers with questions
Customer Service Representative
PFS Web
Plano, TX
01.2011 - 08.2011
- Answered inbound calls daily with minimum of 60 calls per day
- Answered client inquiries, solved problems and provided new product information
- Maintained up to date knowledge of stores policies regarding payments, returns and exchanges
- Answered inbound emails and typing average 70 WPM
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Answered general questions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
High School Diploma -
08.2006 - 06.2010
Certification
Hubspot Inbound
Timeline
Hubspot Inbound
06-2023
Hubspot Social Media Marketing
06-2023
Social Media Marketing Manager - Sheik Productions LLC
10.2022 - Current
Etsy Shop Owner - Cosmic Ascend
05.2020 - Current
Social Media Marketing Manager - Supercop Bot & Boutique Bots
05.2013 - 01.2019
Customer Service Representative - PFS Web
01.2011 - 08.2011
Jack E Singley Academy - High School Diploma,
08.2006 - 06.2010
Similar Profiles
AHMED KHALID HUSSEINAHMED KHALID HUSSEIN
Consultant at G+6TYP+Roof AHC- Sheik, TYP+Roof AHC- SheikConsultant at G+6TYP+Roof AHC- Sheik, TYP+Roof AHC- Sheik
Madison PinnellMadison Pinnell
Cashier at The SheikCashier at The Sheik
Gurmeet SinghGurmeet Singh
INDUSTRIAL BUTCHER at Sheik Halal FarmsINDUSTRIAL BUTCHER at Sheik Halal Farms
Reshma ShaikReshma Shaik
Software Developer 3 at Oracle CorporationSoftware Developer 3 at Oracle Corporation
Chrisshay LewisChrisshay Lewis
Non-Certified X Ray Tech at Southwest Scoliosis InstituteNon-Certified X Ray Tech at Southwest Scoliosis Institute