Metha Jessen
Highlands,NJ
Summary
Proven track record in enhancing client satisfaction and operational efficiency, notably at Keen. Leveraged strong relationship-building and data interpretation skills to drive decisions and improvements, achieving significant client trust and repeat consultations. Demonstrated adaptability and a results-driven approach, ensuring excellence across diverse roles from online advising to business management.
Overview
21
21
years of professional experience
Work History
Online Advisor
Keen
San Francisco, CA
07.2015 - Current
- Enhanced client satisfaction by providing timely and accurate online advice on various topics.
- Maintained detailed records of client interactions, ensuring consistency in advice and follow-up support.
- Monitored feedback from clients, using it to identify areas for improvement in service delivery.
- Collaborated with a team of advisors to ensure comprehensive support for clients across multiple disciplines.
- Integrated analytical tools into advisory sessions, helping clients make better-informed decisions.
- Handled sensitive information confidentially, maintaining trust between the advisor and the client.
- Participated in ongoing professional development activities to enhance expertise and maintain credibility as an online advisor.
- Provided personalized guidance based on individual needs, leading to higher levels of client satisfaction.
- Developed strong professional relationships with clients, resulting in increased trust and repeat consultations.
- Adapted communication style to suit diverse audiences, resulting in clear understanding among clients.
- Demonstrated empathy towards clients during challenging situations while maintaining professionalism at all times.
House Manager/Elderly Caretaker
Margaret and Lois Pratt
Elk Grove, CA
08.2017 - 06.2019
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Assisted residents with daily hygiene and living tasks.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
Business Owner
Pace Bathrooms
North Highlands, CA
07.2003 - 12.2011
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Business
American River College
Sacramento, CACNA/HHA-Nursing -
Campos Verdes
North Highlands, CANational Home Builders Associations/AARP
Phoenix, AZSkills
- Relationship Building
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Client Engagement
- Data Interpretation
- Problem-Solving
- Time Management
Timeline
House Manager/Elderly Caretaker
Margaret and Lois Pratt
08.2017 - 06.2019
Online Advisor
Keen
07.2015 - Current
Business Owner
Pace Bathrooms
07.2003 - 12.2011
No Degree - Business
American River College
CNA/HHA-Nursing -
Campos Verdes
National Home Builders Associations/AARP
Similar Profiles
Noah BrocklandNoah Brockland
Volunteer at KeenVolunteer at Keen
Laiba KhanLaiba Khan
Retail Assistant at KEENRetail Assistant at KEEN
Lynn BahringerLynn Bahringer
Professional Psychic at KeenProfessional Psychic at Keen