Metha Pitts
Sparks,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
33
33
years of professional experience
Work History
RealPage Software Support Specialist
Cambridge Management, Inc
07.2021 - 11.2022
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Software Support Specialist
Gateway Management, Inc
02.2018 - 06.2021
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Collaborated with content acquisition teams to verify licensing and ownership of digital assets incorporated into RealPage Software.
- Provided initial support on software tickets submitted for all software products.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Responsible for on-site software computer training sessions and coordination of on-going training programs.
Software Support Director
Ambling Management Company, Inc
07.2000 - 02.2018
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Collaborated with content acquisition teams to verify licensing and ownership of digital assets incorporated into RealPage Software.
- Provided initial support on software tickets submitted for all software products.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Responsible for on-site software computer training sessions and coordination of on-going training programs.
District Manager
Dewar Properties, Inc
01.1996 - 07.2000
- Supervised 17 conventional apartment locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Develop marketing strategies for each property.
- Prepare annual budgets for each property.
District Manager
Dewar Properties, Inc
01.1993 - 01.1996
- Supervised 27 federally subsidized apartment locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Develop marketing strategies for each property.
- Prepare annual budgets for each property.
Assistant to District Managers
Dewar Properties, Inc
01.1991 - 01.1993
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responsible for annual certifications for all federally assisted residents.
- Responsible for preparation of monthly mortgage payments on all federally assisted apartment communities.
Accounts Receivable/Accounts Payable
Dewar Properties, Inc
12.1989 - 01.1991
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Monitored government reserve bank accounts.
Education
Accounting And Data Processing - Accounting And Data Processing
Valdosta Technical School
Valdosta, GA12.1989
Skills
- Troubleshooting Network Issues
- Collaborative Team Player
- Equipment Efficiency
Timeline
RealPage Software Support Specialist
Cambridge Management, Inc
07.2021 - 11.2022
Software Support Specialist
Gateway Management, Inc
02.2018 - 06.2021
Software Support Director
Ambling Management Company, Inc
07.2000 - 02.2018
District Manager
Dewar Properties, Inc
01.1996 - 07.2000
District Manager
Dewar Properties, Inc
01.1993 - 01.1996
Assistant to District Managers
Dewar Properties, Inc
01.1991 - 01.1993
Accounts Receivable/Accounts Payable
Dewar Properties, Inc
12.1989 - 01.1991
Accounting And Data Processing - Accounting And Data Processing
Valdosta Technical School
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