Overview
Work History
Skills
Certification
Timeline
Generic

Methi Kar

● Linkedin.com/in/methi-kar/,NY

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce Administrator Sprint

Clicked
09.2023 - Current
  • Oversaw Salesforce configurations, user accounts, lead processes, reporting, and security settings to optimize system efficiency.
  • Managed object configurations, field types, and custom relationships in Salesforce. Implemented Flows, permission sets, data backups, and validation rules to optimize data quality, security, and process efficiency.
  • Developed and managed custom record types and case-handling processes, including auto-response and escalation rules.
  • Created case reports and Opportunity Dashboards. Handled data imports, backups, feed tracking, and managed list views.

Associate Support Technician

Applied Systems
05.2023 - Current
  • Addressed 20-25 daily client inquiries on the company's insurance software platform via phone, chat, and email using the Salesforce Service Cloud.
  • Swiftly resolved client issues through remote desktop control via Zoom, ensuring prompt problem resolution and satisfaction.
  • Managed client account lockouts, leveraging SQL remote server access and Confluence work orders to coordinate timely account restoration.
  • Utilized Salesforce Knowledge for reference and efficiently managed cases in Salesforce to streamline issue tracking and resolution.

Quality Assurance Mentor

PeopleNTech
01.2023 - 05.2023
  • Guided technical school students in various QA testing methodologies, emphasizing manual testing responsibilities.
  • Assisted mentees in becoming proficient in QA testing tools like Trello and JIRA for manual testing
    environments.
  • Taught mentees about APIs through Postman demonstrations, ensuring their competence in API testing.

Customer Support Specialist

VSP Vision Care
09.2022 - 12.2022
  • Managed 100+ daily inquiries from vision insurance subscribers and providers via phone support using the Salesforce Service Cloud.
  • Efficiently resolved issues and complaints, documenting cases in Salesforce with accurate solutions from Salesforce Knowledge.
  • Functioned as a helpdesk resource to aid clients in accessing their online accounts, employing internal software tools through the VSP web application.

Quality Assurance Trainee

PeopleNTech
05.2022 - 08.2022
  • Actively engaged in becoming proficient in QA Testing principles, including manual testing concepts at a local technical school.
  • Utilized tools like Trello, JIRA, and others to create test plans, document test cases, and identify/report software bugs while exploring testing methodologies.
  • Developed API testing skills using the Postman platform, gaining valuable knowledge in API testing.

Product Support Specialist

Toppan Merrill
01.2022 - 04.2022
  • Offered subject matter expertise, promptly responding to daily support emails for the company's fin-tech web application.
  • Collaborated with the development team, documenting updates via JIRA for transparent communication.
  • Conducted demonstrations for potential clients using Zoom, setting clear SLA expectations to ensure mutual understanding.

Technical Support Associate

Connect America
12.2020 - 12.2021
  • Efficiently resolved issues with medical alert devices for over 24 clients daily, via phone and email, using the Salesforce Service Cloud for diagnosis and resolution.
  • Demonstrated clear and effective communication skills while educating prospective clients about medical alert products utilizing documentation from Confluence.
  • Proficiently configured medical alert devices using the Salesforce Service Cloud and third-party web applications to ensure seamless integration and functionality.

Skills

  • Salesforce CRM Experience
  • Phone Support Experience
  • Chat Support Experience
  • Email Support Experience
  • JIRA/Confluence/Trello
  • Configuration & Setup
  • Flow Automation
  • User Management
  • Reports & Dashboards
  • Data Import Wizard

Certification

  • Bachelor of Science - York College of The City University of New York, Information Systems Management
  • Salesforce Certified Associate - Salesforce
  • Salesforce Certified Administrator - Salesforce

Timeline

Salesforce Administrator Sprint

Clicked
09.2023 - Current

Associate Support Technician

Applied Systems
05.2023 - Current

Quality Assurance Mentor

PeopleNTech
01.2023 - 05.2023

Customer Support Specialist

VSP Vision Care
09.2022 - 12.2022

Quality Assurance Trainee

PeopleNTech
05.2022 - 08.2022

Product Support Specialist

Toppan Merrill
01.2022 - 04.2022

Technical Support Associate

Connect America
12.2020 - 12.2021

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Methi Kar