Metisha Mattern

- Perform bookkeeping and data entry tasks.

- Greet and check in clients at the front desk; answer and make client calls.

- Prepare and file tax returns for individuals, partnerships, and corporations, ensuring compliance with federal, state, and local tax laws.

- Gather and organize financial documents and all supporting tax documentation.

- Manage and maintain the company's tax database.

- Scan tax documents into an electronic filing system.

- Assess and research complex tax issues to identify solutions.

- Determine tax savings and recommend strategies to improve profits.

- Maintain clean, organized, and safe work areas to promote efficiency and team safety.

- **Curated Manager**: Responsible for overseeing the curation process within the organization.

- Assist in selecting, organizing, and presenting content to the Ace audience.

- **Assistant Store Manager**: Manage retail stores, focusing on sales, customer service, inventory management, and employee scheduling.

- Develop and implement strategies to achieve sales targets and increase profitability.

- Train and develop retail staff on product knowledge, sales techniques, and customer service standards.

- Manage and motivate employees to ensure productivity and engagement.

- Accomplish multiple tasks within established timeframes.

- Delivered comprehensive administrative support to Site Supervision, effectively managing a range of office functions such as answering phone inquiries, scheduling strategic meetings, on-boarding new hires and returning employees, assisting with audits, maintaining payroll accuracy, reconciling purchase orders, and actively supporting site operations.

- Proactively monitored project progress using sophisticated tracking tools, empowering management with the insights needed for informed and timely decision-making.

- Played a critical role in contract administration by meticulously reviewing agreements, vigilantly monitoring deadlines, and adeptly managing correspondence with clients and vendors to ensure smooth communication and compliance.

- Assisted with contract administration tasks such as reviewing agreements, monitoring deadlines, and managing correspondence with clients or vendors as needed.

- Monitored project progress using advanced tracking tools, enabling informed decision-making for management personnel.

- Manage daily operations, which include store opening and closing duties, updating store displays, interviewing candidates, and managing accounts payable and receivable.

- Build strong relationships with consignors.

- Improve the store's appearance by maintaining cleanliness standards and creating visually appealing displays that effectively showcase products.

- Oversee store operations, including opening and closing procedures, cash management, and ensuring safety compliance.

- Responsible for scheduling closings, processing documents, verifying certifications, tracking certification expirations, ordering office supplies, answering phone calls, and building relationships with clients.

- Updated and managed reports and accounts, generating data for the company database.

- Oversaw financial operations for the business, ensuring accurate budgeting and timely processing of invoices.

- Initially hired as a Reception Coordinator and promoted to HR Coordinator and Office Manager within one year.

- Responsible for managing office staff and grounds crew employees.

- Sourced candidates, conducted interviews, extended job offers, and facilitated the onboarding process for new hires.

- Handled all benefits paperwork for employees.

- Addressed inquiries from tenants and resolved issues or complaints.

- Conducted new employee onboarding and provided ongoing orientation training.

- Maintained the human resources information system, ensuring that employee files were accurate and up to date.

• Supervised and coordinated the entire front of house staff
• Ensure customers feel welcomed and service runs smoothly
• Managed the staff, including hiring/firing, counseling when there were problems, and maintained the schedule
• Sourced candidates through placing ads and performed other administrative duties, such as daily and month-end reporting, expense control, inventory management, and promotions

• Responsible for managing three (3) locations and two (2) shifts
• Interviewing, making offers, onboarding, enrolling in benefit programs, and training all staff
• Conducted performance reviews
• Managed accounting and reporting functions, such as accounts payable/receivables, invoicing, expense control, and preparation of bank deposits
• Prepared month-end and financial reports