Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAMETRA D REGULAR

Wichita,KS

Summary

To obtain a career position with a company that will utilize my computer education, work skills and experience. Skilled in the areas of written and verbal communication, along with accuracy and attention to detail. Knowledgeable in current Windows Operating System, Internet savvy, and research techniques.

Overview

10
10
years of professional experience

Work History

Account Recovery Specialist MBR

Arsi
06.2025 - 08.2025
  • Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
  • Negotiated mutually beneficial agreements with clients to facilitate prompt debt settlement and maintain positive business relationships.
  • Increased recovered revenue through diligent follow-up on outstanding debts and negotiation of payment arrangements.


Front Desk Medical Receptionist

Advanced Pain Management Group
01.2025 - 03.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.

Lead Key Holder

Dollar General
09.2024 - 01.2025
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
  • Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
  • Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

ELITE SPECIALIST

Marriott
07.2015 - 03.2024
  • Offered representative front-line support with difficult calls or issues to maintain optimal service levels and continue developing staff abilities.
  • Authorized replacements and refunds to satisfy customers and resolve situations.
  • Fielded escalated calls to defuse charged situations, build solutions, and recapture customer loyalty.
  • Fielded high-volume incoming calls and worked with patrons to coordinate reservations and accommodate special requests.
  • Scheduled and documented patron information and reservation details in [Software].
  • Provided hotel information to guests, including directions, local attraction details and dining recommendations.
  • Maintained updated knowledge of site amenities, hotel policies and resort guidelines to inform guests.

Education

Wichita School of Adaptive Computer
Wichita, KS
01.2005

High School Diploma - undefined

East High School
Wichita, KS
05.2004

Skills

  • Customer relations
  • Coordination
  • Multitasking
  • Networking
  • Problem-solving

Timeline

Account Recovery Specialist MBR

Arsi
06.2025 - 08.2025

Front Desk Medical Receptionist

Advanced Pain Management Group
01.2025 - 03.2025

Lead Key Holder

Dollar General
09.2024 - 01.2025

ELITE SPECIALIST

Marriott
07.2015 - 03.2024

High School Diploma - undefined

East High School

Wichita School of Adaptive Computer

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SHAMETRA D REGULAR