Metresia Robinson

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Cleaned houses and living spaces, ran errands and cooked meals for over five assisted living facility patience daily.

Assisted elderly patient with bathing, dressing and personal care, closely monitoring conditions, and safety

Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness

Change bed linens made beds and laundered soil linens to keep patient’s bed clean

Prepare food and help patients to eat to support healthy nutrition help clients handle all personal needs from simple cleaning to daily exercise to bathing and personal grooming. Check mail shop for groceries and handle bill payments.