Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mey Diaz A

Orlando

Summary

Bilingual, marketing graduate with over 15 years of experience in sales, customer service, and team leadership. Passionate about delivering exceptional customer experiences and recognized for building long-term client relationships, even managing accounts remotely. Awarded multiple top performance recognitions by management for consistently exceeding expectations. Skilled in driving sales growth, leading teams, and maintaining the highest customer satisfaction standards.

Overview

26
26
years of professional experience

Work History

Sales Associate / Key Holder

Hugo Boss Company
08.2022 - Current
  • - Responsible for store opening and closing as key holder.
  • - Delivered personalized sales assistance and ensured an outstanding shopping experience.
  • - Maintained merchandise organization and inventory control.
  • - Recognized as Million Seller (2023 - Present) for exceptional sales performance.
  • - Top seller in my Store and Highest units per transaction with a 3.92%
  • - Top seller in my Store and Highest Net Sale per transaction of $258
  • - Received 4 consecutive performance reviews rated as 'Exceeds Expectations'.
  • - Actively contributed to achieving and surpassing store sales goals.

Store Manager

Port Chester Travel
01.2016 - 01.2020
  • - Managed daily store operations, including opening and closing.
  • - Provided personalized travel services, including airline ticket bookings and money transfers.
  • - Resolved customer inquiries and ensured satisfaction.

Customer Service & Sales Representative

Claro Telecommunications
01.2012 - 01.2015
  • - Delivered exceptional support in service activation and account management.
  • - Promoted and sold plans, devices, and value-added services.
  • - Consistently achieved sales and retention goals.

Sales Associate -> Store Manager (2 Stores)

Payless Shoes
01.2000 - 01.2009
  • - Promoted from sales associate to managing two store locations.
  • - Oversaw store operations, inventory, cash handling, and staff scheduling.
  • - Trained and motivated sales teams to achieve targets.
  • - Implemented sales strategies that increased profitability.

Education

Bachelor of Science - Marketing Management

University Laica
Guayaquil, Ecuador
02-2001

Skills

  • - Leadership & Team Management
  • - Customer Service Excellence & Client Retention
  • - Sales & Negotiation
  • - Time Management & Organization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Associate / Key Holder

Hugo Boss Company
08.2022 - Current

Store Manager

Port Chester Travel
01.2016 - 01.2020

Customer Service & Sales Representative

Claro Telecommunications
01.2012 - 01.2015

Sales Associate -> Store Manager (2 Stores)

Payless Shoes
01.2000 - 01.2009

Bachelor of Science - Marketing Management

University Laica

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