Meyaka Burke
Hampton,GA
Summary
To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. Excel at bridging gaps between business and technology driving service delivery to customers.
Overview
12
12
years of professional experience
Work History
REALTOR
04.2015 - Current
- Acting as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Promoting sales of properties through advertisements, open houses, and participation in multiple listing services
- Accompanying buyers during visits to and inspections of the property, advising them on the suitability and value of the homes they are visiting
- Meeting with prospective tenants to show properties, explaining terms of occupancy, and providing information about local areas
- Preparing documents such as representation contracts, purchasing agreements, closing statements, deeds, and leases
- Negotiating the sale, lease, or development of property and completing or reviewing appropriate documents and forms
- Inspecting grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
- Conferring with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Coordinating property closings, overseeing the signing of documents and disbursement of funds.
Specialist Tech Engineer
MPHASIS/LPL Financial
12.2022 - 12.2023
- Created basic dashboards on Tableau using metrics and data from ticketing system
- Ticket triaging and management
- Demonstrated proficiency in effectively managing and prioritizing tickets to ensure prompt resolution
- Utilize strong organizational skills to efficiently handle a high volume of tickets
- Implemented strategies to streamline ticketing processes
- Collaboration with cross functional teams to resolve complex tickets and meet service level agreements
- Updated and managed Subscriber management system
- Process of onboarding Advisors, Marketing Consultants, and Marketing Advisors
- Used Exchange admin center for back-end lookup for emails
- IMAP migration to MAPI within Exchange
- Developed and maintain comprehensive documentation of ticketing procedures and best practices
- All work logged in JIRA, SNOW
- Meeting and tracking SLAs for tickets
- Ensured that tickets needing specific knowledge are documented and accessible to the entire team
- Met with POCs to help resolve blockers for open tickets.
BUSINESS ANALYST
MPHASIS/Wells Fargo/AIG
09.2021 - 12.2022
- In charge of requirements gathering and internal/external status reporting for the following implementation projects: Verint/Veritas Networking, Journaling, for 14 new sites
- Worked with project team to align program governance, communication cadence plan
- Responsible for tracking/reporting/escalating risks, impediments, status for user hardware roll out (Laptops/Cabling/Phone Lines) for over 1300 users/Incident tracking and escalation
- Worked with onsite/offshore teams driving daily scrum calls and updates
- Manage tracked and maintained incidents reporting and change request process
- Project coordinator for telephony implementation (Cabling & phone line transition)
- Manage the transition and transformation activities of over 336 Applications to meet deliverables
- Knowledge of PPM and analyzing forecasts, actuals for YTD budgets
- Foresee Application management service team are aligned to vision goals, and objectives of the organizations
- Manage day to day change requests for applications
- Maintain overall health of dashboards, metrics, and reporting structure.
BUSINESS ANALYST
AIG
05.2014 - 04.2015
- Responsible for onboarding of users for Finance LAC region
- Managed and tracked LDAP, VDI, Wyse terminals, Xenapp/Xendesktop, applications and file share user provisioning/access
- Worked with application owners/teams on user access escalations/roadblock and impediments
- Reported status to internal IT and external stakeholders
- Leveraged Jira for user story tracking and reporting
- Managed data migration schedules of 14 countries migrating in country data to AM2 DFW datacenter
- Responsible for documenting/tracking RAID (risks, assumptions, issues, dependencies)
- Assisted in establishing Business Continuity Plan (BCP) plans for finance users.
BUSINESS ANALYST/QA TESTER
SAP
04.2012 - 05.2014
- Managed and tracked impediments for onsite and offshore teams
- Responsible for documentation and reporting project status to stakeholders
- Performed requirements gathering to define project scope for localization enhancement
- Worked with senior leadership and stakeholders on planning and execution of deliverables
- Defined future modules releases of Afaria product, assisted with work break down structure
- Performed manual testing of various modules within Afaria, documented test results and reported to development teams
- In charge creating test cases
- Analyzed data privacy features within the product to ensure compliance for future releases.
Education
Licensed Realtor -
Georgia MLS
Certified Business Analyst -
Clayton State
Skills
- Jira/Confluence
- Microsoft Office
- Manual software testing
- Power Point
- Customer service/support
- Administrative support
- Account Management
- Resource management
- Risk analysis and mitigation
- Scheduling
- Planning
- Governance
- Vendor management
- Conflict resolution
- Training and development
- SharePoint
- Tableau
- LeanKit
References
References available upon request.
Timeline
Specialist Tech Engineer
MPHASIS/LPL Financial
12.2022 - 12.2023
BUSINESS ANALYST
MPHASIS/Wells Fargo/AIG
09.2021 - 12.2022
REALTOR
04.2015 - Current
BUSINESS ANALYST
AIG
05.2014 - 04.2015
BUSINESS ANALYST/QA TESTER
SAP
04.2012 - 05.2014
Licensed Realtor -
Georgia MLS
Certified Business Analyst -
Clayton State