Meyaka Wilson
GA
Summary
Dedicated Customer Service and Management professional with over 5 years of experience addressing customer requests and concerns. Experienced at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Paychex Inc
03.2022 - Current
- Assisted employers with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Assisted team members during peak periods or absences by taking on additional tasks or responsibilities related to payroll processing.
- Answered high volume phone calls with friendly greeting to create positive inbound calling experience for customers.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Technical Support Representative
Kelly Connect
02.2020 - 08.2020
- Offer digital assistance, resolve technical issues and address escalated concerns
- Display proactivity in enhancing client experience, expedite resolution of issues and emphasize on achieving resolution on every call
- Offer technical support through chat
- Aid up to 3 chats simultaneously
- Investigate issues to identify necessary troubleshooting
- Handle issues related to iOS and iPadOS
- Generate repair tickets
- Redirect to appropriate departments when necessary
- Review and modify repairs
- Participate in weekly coaching sessions
- Attend monthly team gatherings.
Remote Sales and Customer Service Advocate
Victoria's Secret
06.2019 - 01.2020
- On-call customer support for clients seeking assistance
- Assist with orders, claims, product information, and general inquiries
- Transfer incoming calls to relevant departments for specialized support
- Promote products and achieve sales objectives
- Offer first call resolution for inquiries through live chat.
Technical Support Representative
Telenetwork
09.2016 - 01.2017
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Researched product and issue resolution procedures to address customer concerns.
- Managed challenging customer situations with professionalism, often turning negative experiences into positive outcomes.
- Implemented feedback from customers to improve overall quality of support services provided from team.
Appointment Setter
SquarePac
03.2016 - 09.2016
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Sales Associate Specialist
True Glory Virgin Hair
09.2015 - 03.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Use preventative shrink measures and procedures.
- Correspond with customers through phone, email, and mail.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Assistant Store Manager
Walmart
08.2013 - 09.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement..
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Psychology
Spelman College
Atlanta05.2012
Skills
- Payroll Processing
- New hire processing
- Meeting deadlines
- Payroll Administration
- Telephone and email etiquette
- Exceptionally organized
- Employee Relations
- Data Entry
- Call center experience
- Customer Relations
- Customer Service
- Problem-Solving
- Hiring and Training
Timeline
Payroll Specialist
Paychex Inc
03.2022 - Current
Technical Support Representative
Kelly Connect
02.2020 - 08.2020
Remote Sales and Customer Service Advocate
Victoria's Secret
06.2019 - 01.2020
Technical Support Representative
Telenetwork
09.2016 - 01.2017
Appointment Setter
SquarePac
03.2016 - 09.2016
Sales Associate Specialist
True Glory Virgin Hair
09.2015 - 03.2016
Assistant Store Manager
Walmart
08.2013 - 09.2015
Bachelor of Arts - Psychology
Spelman College