Meyana "Miss Friday" McCombs

Walter Reed Army National Military Medical Center

Program Coordinator for Ophthalmology and Neurosurgery

03.2015 - 06.2021

Provides support and meets regularly with the Program Director concerning office management issues, activities and the status of projects
Identifies and evaluates the methods for improving workflow and cost effectiveness and makes recommendations to the Training Director for improvement
Assist in program-level policy development
Travel Manager for all government related travel
Provides both administrative supervision and support to 17 residents.

IRMAC-Integrated Referral Management Appointing Center

Medical Appointing Agent (DOD)

08.2013 - 08.2015

Answer telephones and direct calls to appropriate staff
Performed the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting
Enters, manipulates, and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Patient Appointment System (PAS), and Clinical Information System (CIS), as appropriate to the area assigned
Completes request forms, manually or automated, for individual patient orders, blood work, and other requests
Maintains and monitors patient appointment schedules for the clinic/practice
Schedules appropriate patient appointments manually and/or in CHCS
Coordinates and/or schedules patient appointments with other clinics or specialties
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Greets, assists and in processes patients affected by job-related injuries or illnesses and those requesting authorized medical treatment (sick-call, walk-in, etc.)
Obtains identifying information and determines the nature and urgency of the patient request and directs patient as appropriate
Furnishes operational information regarding policy and regulations related to clinic program such as the tests and treatments available, eligibility of patients or clinic services
Responds to patient questions regarding all facets of care provided by the clinic, querying various sources to locate requested information, to include lab and x-ray test results and other data
Uses judgment in ensuring that communications meet legal and regulatory guidelines with regard to patient privacy/confidentiality
Perform various clerical or administrative functions
Provides clerical/administrative and automation support for clinic using multiple computer systems and technologies, including Microsoft Office (Word, Excel, PowerPoint), Composite Health Care System (CHCS), and Allied Health Longitudinal Technology Application (AHLTA)
Performs a full range of administrative duties; patient registration, appointment scheduling, record keeping, disposition functions, and miscellaneous clerical duties within the clinic
Uses new technologies such as teleconferencing, videoconferencing, web conferencing, and voice recognition systems to support communication efforts
Uses a variety of software programs to create database files, retrieve reports, statistical data, and rosters; prepares reports; creates or edits all forms of military correspondence; takes minutes from various meetings; uses CHCS automated system to schedule, document, record, and track clinic/patient activities
Operates typewriters, word processors, and/or computer terminals and related equipment to produce documents and reports
Creates and maintains data base information, narrative materials, and statistical reports utilizing word processing and spreadsheets software
Prepares documents in draft and final form, ensuring grammar, format, correct procedures, and correspondence requirements etc
Refers to technical guidelines, manuals, and precedents to facilitate assignments
When creating reports, uses judgment regarding form and arrangement of statistical/tabular material involving numerous headings and subheadings
Types minutes, agendas, incident summaries, treatment plans, and incident reviews for the installation
Coordinates appointments, follow-up contacts, and notifications to commander, Soldiers, Family members, community agency representatives, and post personnel regarding evaluation and intervention
Coordinates, reviews, and controls suspense actions
Manages active and inactive files and records reflecting status of all suspense actions; reports and follows up on late suspense, providing courtesy reminders as needed; maintains related statistical data and prepares monthly reports
Coordinates and determines need for extension of suspense dates and, when necessary, assumes responsibility for extending suspense and notifying appropriate personnel
Controls the receipt and distribution of correspondence, reports, and related materials
Reviews and processes incoming and ongoing correspondence to include reports, memorandums, and messages
Assumes responsibility for adherence to privacy and security requirements with ensuring correspondence is administratively correct, properly placed in correct action folder, and tabbed as appropriate; and that signature requirements are clearly reflected
Establishes suspense date as required and prepares the appropriate suspense control form and records.

Safeway, Inc., Washington, DC

Front-end Manager/ Retail Service Specialist

12.2008 - 03.2013

As a Retail Service Specialist I was responsible for conducting audits of all Safeway Stores in DC, MD and VA for quality and performance
As such I reviewed a store’s quality control implementation, pricing, freshness of produce and other important quality measures
I also conducted price comparisons with our competitors in the DC Metro Region
As a Front End Manager at Georgetown Safeway I was responsible for the day to day management of the store
As such I was responsible for staff, quality control and customer service to make this Safeway the very best.

Summary

Overview

Work History

Walter Reed Army National Military Medical Center

IRMAC-Integrated Referral Management Appointing Center

Safeway, Inc., Washington, DC

Education

Paralegal (Associates Degree) -

Computer Applications Specialist Certificate -

Diploma -

Skills

Awards

Accomplishments

Timeline

Walter Reed Army National Military Medical Center

IRMAC-Integrated Referral Management Appointing Center

Safeway, Inc., Washington, DC

Paralegal (Associates Degree) -

Computer Applications Specialist Certificate -

Diploma -

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