Meyana "Miss Friday" Mccombs
Washington,DC
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
16
16
years of professional experience
Work History
Security Officer
Pendry Hotel
Washington , DC
05.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Security Officer
Howard Theater
Washington, DC
12.2023 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Medical Support Assistant
Walter Reed National Military Medical Center
Bethesda, MD
09.2015 - 03.2021
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Scheduled surgeries and procedures according to departmental policies and procedures.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Handled general office duties to support administrative staff during peak hours.
Customer Service Representative
Safeway
Washington, DC
12.2008 - 03.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Life Coaching Certificate - Violence Interruption
Peace Academy of DC
Washington, DC12-2021
Associate of Science - Paralegal
Everest College - Alhambra
Arlington, VA12-2010
High School Diploma -
Crossland High School
Temple Hills06-2004
Skills
- CCTV Monitoring
- CCTV Surveillance
- Emergency Management
- Access Control
- Staff Management
- Document Management
- Typing proficiency
- Positive and professional
- Professional telephone demeanor
- Courteous demeanor
- Staff Training
- Customer Service
- High-energy attitude
- Adaptive team player
World Renowned Author
I am a World Renowned Author who has written and self-published 5 books. The very first book is titled, "How Everyday can be Friday-The Secret to Meyana's Happiness. This book was written to promote positivity within the workplace.
Timeline
Security Officer
Pendry Hotel
05.2024 - Current
Security Officer
Howard Theater
12.2023 - Current
Medical Support Assistant
Walter Reed National Military Medical Center
09.2015 - 03.2021
Customer Service Representative
Safeway
12.2008 - 03.2013
Life Coaching Certificate - Violence Interruption
Peace Academy of DC
Associate of Science - Paralegal
Everest College - Alhambra
High School Diploma -
Crossland High School
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