Meyani Dewitt
Albany,New York
Summary
Shift manager and team lead with a track record of coordinating staff, training employees, and keeping operations running smoothly across multiple locations. Bringing hands-on strength in inventory tracking, records management, customer communication, and safety compliance, with steady support for high-volume service, accurate documentation, and efficient daily execution.
Overview
6
6
years of professional experience
Work History
Shift Manager | Lead Prep & Trainer
Uncommon Grounds
Albany, NY
05.2023 - 06.2026
- Supervised daily operations across three locations, coordinating staff assignments and maintaining consistent service and quality standards.
- Trained and coached employees on standard operating procedures, workplace safety, sanitation, and quality assurance.
- Organized high-volume food preparation and dough production, prioritizing tasks to ensure timely service and uphold quality standards.
- Monitored inventory and coordinated supply replenishment to maintain organized areas and prevent service interruptions.
- Addressed customer concerns professionally and collaborated with management to resolve issues and improve workflow.
- Enforced cleanliness and food-safety practices in compliance with established health and sanitation requirements.
- Trained and motivated employees, enhancing their skills and contributing to a more proficient team.
UPS Store Associate
UPS
Albany, NY
10.2021 - 05.2023
- Managed over 100 customer mailbox accounts, ensuring timely enrollment, renewals, record updates, and mail forwarding.
- Prepared invoices, processed transactions, handled cash deposits, and maintained accurate financial and account documentation.
- Processed high volumes of domestic and international shipments, returns, and bulk orders while maintaining accuracy.
- Investigated shipping issues, filed loss and damage claims, and assisted customers with tracking, returns, and delivery concerns.
- Trained five staff members on store procedures, customer service, equipment use, and operational standards to enhance team effectiveness.
- Opened and closed store independently; monitored inventory and operated printing and office equipment to support daily operations.
- Organized physical and digital records to support efficient retrieval, accurate documentation, and daily operations.
Scanning Operator | Cake Decorator | Health & Beauty Aids
ShopRite
Albany, NY
05.2021 - 10.2021
- Verified pricing and promotional signage through routine checks, resolving discrepancies to ensure accurate customer information.
- Coordinated with departments to resolve signage and pricing issues, ensuring organized and customer-ready displays.
- Maintained accurate daily paperwork and distributed documentation, communicating necessary corrections to managers for operational clarity.
- Supported cross-functional store operations while following established accuracy and service standards.
Team Leader | Key Holder
Blue Cow Ice Cream
Virginia Beach, VA
03.2020 - 02.2021
- Led daily shifts, delegated responsibilities, and ensured team met operational and service goals.
- Trained new employees and verified completion of daily tasks to uphold customer service standards.
- Independently managed opening and closing procedures, inventory checks, and store readiness.
- Delivered attentive customer service and product guidance in a fast-paced retail environment.
Education
High School Diploma -
East Columbus High School
Lake Waccamaw, NC07-2019
Some College (No Degree) - Dental Hygiene
Hudson Valley Community College
Troy, NY10-2026
Skills
- Staff Training & Supervision
- Quality Assurance
- Safety & Sanitation
- Inventory & Supply Control
- Scheduling & Workflow Coordination
- Record keeping
- Customer & Client Service
- Data Accuracy
- Conflict Resolution
- Multi-System Operations
Timeline
Shift Manager | Lead Prep & Trainer
Uncommon Grounds
05.2023 - 06.2026
UPS Store Associate
UPS
10.2021 - 05.2023
Scanning Operator | Cake Decorator | Health & Beauty Aids
ShopRite
05.2021 - 10.2021
Team Leader | Key Holder
Blue Cow Ice Cream
03.2020 - 02.2021
High School Diploma -
East Columbus High School
Some College (No Degree) - Dental Hygiene
Hudson Valley Community College