Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Meylin Oliva

Hialeah,FL

Summary

Proven professional with a background at MLS BC Cruises, adept in enhancing guest experiences and operational efficiency. Excelled in staff training, emergency response planning, and customer service, ensuring seamless operations. Demonstrated reliability through effective problem-solving and team collaboration, contributing to significant improvements in guest satisfaction and process optimization.

Overview

2
2
years of professional experience

Work History

Guest Port Agent

MLS BC Cruises
06.2024 - 11.2024
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Conducted regular inventory audits of the front desk supplies, ordering replacements as needed to maintain optimal stock levels.
  • Ensured accurate billing procedures were followed for both individual guests and group reservations at checkout time.
  • Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.
  • Coordinated special requests and accommodations for guests with unique needs or preferences.

Busser

Olive Garden Restaurant
04.2023 - 04.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.

Education

Miami Dade College
Miami, FL

Skills

  • Health and safety compliance
  • Import and export regulations
  • Emergency response planning
  • Staff training and development
  • Environmental awareness
  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Efficient cleaning techniques

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Port Agent

MLS BC Cruises
06.2024 - 11.2024

Busser

Olive Garden Restaurant
04.2023 - 04.2024

Miami Dade College

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Meylin Oliva