Meyling Ulloa
Miami,FL
Summary
Motivated and results-driven Managed Care Specialist with 10 years of experience in healthcare administration and insurance coordination. Dedicated to improving the quality of care for patients, possesses strong communication skills and a passion for ensuring timely reimbursement. Proven track record of enhancing operational efficiency, committed to optimizing healthcare processes and delivering exceptional outcomes.
Overview
13
13
years of professional experience
Work History
Manage Care Specialist/Population Health Specialist II
Miami Beach Community Health Center
02.2016 - 02.2024
- Developed and implemented care plans for complex patient populations in a managed care setting
- Utilized data analysis to identify high-risk patients and implement targeted interventions
- Collaborated with multidisciplinary teams to coordinate care and improve health outcomes
- Provided disease management education and support to patients with chronic conditions
- Conducted comprehensive assessments and evaluations to monitor and track patient progress
- Facilitated referrals to community resources and support services for patients in need
- Ensured compliance with quality measures and regulatory requirements in patient care
- Participated in continuous quality improvement initiatives to optimize population health outcomes
Intake Coordinator/Correspondence Specialist
Simply Healthcare Plans, Inc.
12.2013 - 10.2015
- Managed client intake process, including gathering necessary information and conducting assessments
- Scheduled and coordinated appointments for clients, while maintaining accurate records and documentation
- Responded to inquiries from clients and external parties, providing information and assistance as needed
- Collaborated with other team members to ensure efficient intake processes and effective communication
- Handled correspondence with clients, insurers, and healthcare providers in a professional and timely manner
- Maintained confidentiality of client information and followed all relevant privacy regulations
- Utilized electronic health record systems to input and update client information accurately
- Provided excellent customer service and support to clients throughout the intake process
Facility Coordinator/Customer Service Representative
Logisticare Solutions
08.2011 - 08.2012
- Managed facility operations and maintenance for a large commercial building
- Coordinated event logistics and set-up for conferences and meetings
- Provided exceptional customer service by responding to inquiries and resolving issues
- Facilitated communication between vendors, staff, and clients to ensure smooth operations
- Developed and implemented safety procedures to ensure a secure environment for staff and visitors
- Scheduled and supervised maintenance tasks to keep facilities in optimal condition
- Maintained accurate records of inventory and equipment for efficient resource management
- Collaborated with cross-functional teams to plan and execute facility improvement projects
Education
GED -
State Board of Education
State Of Florida11-2024
Skills
- Medical Terminology
- EMR
- HEDIS
- Multi-Line Telephone Systems
- Quality improvement
- Patient advocacy
Data entry proficiency
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Manage Care Specialist/Population Health Specialist II
Miami Beach Community Health Center
02.2016 - 02.2024
Intake Coordinator/Correspondence Specialist
Simply Healthcare Plans, Inc.
12.2013 - 10.2015
Facility Coordinator/Customer Service Representative
Logisticare Solutions
08.2011 - 08.2012
GED -
State Board of Education
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