Meylin V. Correa

National Institute of Allergy and Infectious Diseases (NIAD)

• Delivers analytical, accurate, and timely responses to written, email, telephone, letter, and fax inquiries regarding NIAID research programs, affiliated trans-agency collaborations, and public-private partnerships.
• Develops and refines products that express, analyze, and outline various health topics customized for specific audiences.
• Evaluates all outgoing communications prior to release for accuracy and consistency.
• Handles public inquiry phone calls with clarity and logic, adopting a tone and style fitting for different audiences.
• Analyzes and addresses high-priority and sensitive inquiries when required, exercising sound judgment alongside strong time management skills.
• Collaborates with researchers and subject matter experts to develop informative content and responses, while enhancing partnerships, promoting knowledge dissemination, and reinforcing public trust.
• Manages thorough records of public inquiries metrics, ensuring exact tracking and analysis to guide future communication efforts.
• Executes comprehensive literature and online analyses regarding NIAID, NIH, HHS, and other federal agency initiatives related to infectious, allergic, and immunologic diseases.
• Monitors contractor performance and verifies deliverables align with specifications and meet quality standards.
• Mentors new team members in effective database management techniques and task execution, fostering collaborative atmosphere and enhancing team performance.
• Develops training modules and policy manuals to enhance operational efficiency.
• Lead onboarding sessions to train new staff members on NIAID's policies and procedures.
• Contributes to special projects by conducting research activities and generating reports for leadership
• Conducts testing of software and systems to ensure quality and reliability.

NIAID, NIH, Contractor

• Facilitated supportive interactions with public individuals, promoting feelings of empathy and understanding throughout health-related challenges.
• Handled public inquiries via email, telephone calls, snail mail, and faxes, and forwarded correspondence to relevant staff members.
• Maintained detailed records of all public inquiry interactions.
• Crafted customized responses to inquiries through collaboration with NIAID staff, ensuring adherence to guidelines and improving communication effectiveness.
• Compiled and assessed information from multiple sources to generate clear, detailed responses to scientific inquiries linked to NIAID's programs.
• Refined inquiry response process, reducing response times while maintaining compliance with NIH guidelines, resulting in increased stakeholder satisfaction.
• Reviewed all outgoing communications prior to release for accuracy and consistency.
• Assisted with the development and implementation of staff policies and procedures.
• Trained newly hired employees regarding company policies and operations.