Meylisse Ortiz Diaz
Orlando,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
P.F. Chang's Bistro
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Offered hands-on assistance to customers, assessing needs and staying informed about consumer preferences.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing.
- Collaborated with management to develop strategic plans for business growth and improvement.
- Enforced company policies consistently and handled disciplinary actions fairly.
- Scheduled staff shifts to ensure proper coverage during peak hours while managing labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth.
- Ensured compliance with local safety regulations through regular inspections of equipment and operations.
- Led weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement.
Shift Supervisor
P.F. Chang's Bistro
01.2022 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
ToGo Specialist
P.F. Chang's Bistro
07.2021 - 01.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Extended Day Teacher
Osceola School District
08.2019 - 06.2021
- Improved student understanding by incorporating hands-on activities and real-world examples into lesson plans.
- Participated in professional development opportunities to stay current on best practices in education, enhancing my own instructional skills.
- Differentiated instruction to meet the diverse needs of students, ensuring academic growth and success.
- Communicated effectively with parents regarding their child''s academic progress, addressing any concerns or areas for improvement proactively.
- Implemented behavior management strategies that resulted in a more focused and engaged classroom atmosphere.
- Contributed to a positive school culture by actively participating in staff meetings, committees, and events that promoted collaboration among colleagues.
- Utilized various teaching methods to accommodate different learning styles, promoting student engagement and retention of material.
- Developed strong relationships with students and parents, fostering a positive learning environment for all.
- Utilized approved behavior management strategies to maintain discipline.
Team Member
Menchies Yogurt
11.2017 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL08.2024
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2021
Skills
- Money Handling
- Customer Relations
- Scheduling
- Operations Management
- Recruiting and interviewing
- Sales Growth
- Cost Control
- Problem-Solving
- Time Management
- Organizational Skills
- Employee Coaching and Mentoring
- Interpersonal Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
P.F. Chang's Bistro
06.2022 - Current
Shift Supervisor
P.F. Chang's Bistro
01.2022 - 06.2022
ToGo Specialist
P.F. Chang's Bistro
07.2021 - 01.2022
Extended Day Teacher
Osceola School District
08.2019 - 06.2021
Team Member
Menchies Yogurt
11.2017 - 07.2019
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Arts - General Studies
Valencia College
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