Summary
Overview
Work History
Education
Skills
Timeline
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Meyrill Showalter

Menifee,CA

Summary

With over 10 years of demonstrated success in customer service roles, I bring a wealth of experience in delivering exceptional service and building strong customer relationships. Seeking a challenging opportunity as a Customer Service Representative at Amazon, where I can leverage my extensive background in resolving customer issues, enhancing customer satisfaction, and contributing to the company's success. Committed to upholding high standards of service excellence while continuing to grow professionally within a supportive team environment.

Overview

13
13
years of professional experience

Work History

Food and Beverage Server

Pechanga Resort and Casino
04.2017 - 06.2024
  • Developed strong relationships with clients to ensure high levels of customer satisfaction
  • Served guests attentively by anticipating their needs, responding promptly to inquiries and concerns, and consistently aiming to exceed expectations.
  • Drove revenue growth by implementing upselling strategies, highlighting the unique attributes of beverage options and their ingredients.
  • Handled customer complaints professionally and maintained composure in high-pressure situations.

Environmental Service

Pechanga Resort and Casino
09.2016 - 04.2017
  • Ensure the highest standard of cleanliness, safety, aesthetics, and guest satisfaction are maintained.

Warehouse Associate

Amazon Ont9 Fulfillment Center
08.2015 - 07.2016
  • Ensured efficient loading/unloading, picking/packing, sorting/organizing of inventory while maintaining a clean and orderly warehouse environment.
  • Managed inventory by regularly monitoring levels, performing cycle counts and audits, as well as ensuring precise record-keeping in inventory management systems.
  • Applied physical stamina, attention to detail, strict adherence to safety protocols, proficiency in basic computer skills for inventory tracking, and collaborative mindset.

Certified Nursing Assistant

Encinitas Nursing and Rehab Center
10.2011 - 05.2012
  • Assists patients with daily tasks such as bathing, grooming, dressing, and toileting. They ensure patients maintain personal hygiene and comfort.
  • Provides comfort and emotional support to patients and their families, fostering a compassionate and caring environment.
  • Communicates effectively with patients, families, and healthcare team members. They relay patient concerns, progress, and needs to ensure coordinated and comprehensive care.
  • Maintains accurate patient records and documentation of care provided, including daily activities, patient health status, and any incidents or changes.

Education

Certificate, Trinity Health Education, Nursing Assistant -

01.2011

Diploma -

El Camino High School
01.2010

Skills

  • Communication skills
  • Problem solving abilities
  • Conflict resolution
  • Adaptability
  • Empathy
  • Guest Relations
  • POS System Operation

Timeline

Food and Beverage Server

Pechanga Resort and Casino
04.2017 - 06.2024

Environmental Service

Pechanga Resort and Casino
09.2016 - 04.2017

Warehouse Associate

Amazon Ont9 Fulfillment Center
08.2015 - 07.2016

Certified Nursing Assistant

Encinitas Nursing and Rehab Center
10.2011 - 05.2012

Certificate, Trinity Health Education, Nursing Assistant -

Diploma -

El Camino High School

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Meyrill Showalter