M.F ASAAD

• Completed day-to-day duties accurately and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Diagnosed and repaired various cell phone hardware and software issues
• Repaired cracked screens by replacing glass on various mobile devices efficiently.

• Completed day-to-day duties accurately and efficiently.
• Managed daily operations to ensure efficient service and quality control.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked with cross-functional teams to achieve goals.

• Oversaw inventory management, tracking stock levels and ordering supplies.
• Kept records for production, inventory, income, and expenses.

• Managed daily operations to ensure smooth customer service and inventory flow.
• Implemented visual merchandising strategies to create appealing store displays.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Diagnosed phone issues using advanced troubleshooting techniques and tools.
• Repaired screens, batteries, and charging ports efficiently and accurately.

• Conducted training sessions for new hires on systems and customer service techniques.
• Monitored calls for quality assurance purposes.
• Supervised call center agents to ensure adherence to policies and procedures.

• Supervised daily operations of call center team, ensuring efficient service delivery.
• Monitored calls for quality assurance purposes.
• Directed and supervised staff performance.

• prepare the sales contract

Forward the order plan to planning department.

• Samplings follow up
• production follow up
• Packing development
• Shipment follow up

GODOWN INCHARGE

Reporting to GM&MM JUN 2006 to JAN 2007)

• Prepaid the daily stock Report
• Loading of Containers
• Posting stock Report in Oracle Module
• Posting of Dispatch in Oracle Module