M Farhan Mamun
East Elmhurst,NY
Summary
As a results-driven QA Analyst at Npower Consulting Inc., I excel in developing test cases and conducting regression testing to enhance product reliability. My critical thinking and collaborative approach have been instrumental in establishing quality assurance standards that align with organizational goals, ensuring compliance, and improving overall software functionality.
In addition to my technical expertise, I have experience in handling customer interactions and resolving issues promptly. I leverage communication and empathy to build strong customer relationships, maintaining high customer satisfaction and fostering loyalty.
As an experienced aviation professional, I am well-prepared for this role. My strong focus on operational efficiency and safety, coupled with my skills in handling cargo, guiding aircraft, and executing ground service protocols, make me a valuable asset to the team.
I am a reliable and adaptable team player, proficient in communication, problem-solving, and maintaining compliance with industry standards..
Overview
14
14
years of professional experience
Work History
QA Analyst
Npower Consulting Inc
New York, NY
03.2024 - 04.2026
- Developed and executed test plans to ensure software quality and functionality.
- Identified defects through comprehensive testing, enhancing product reliability.
- Collaborated with cross-functional teams to refine requirements and improve testing processes.
- Established quality assurance standards, aligning processes with organizational goals and compliance requirements.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
Test Engineer
Conduent
New York, NY
05.2021 - 02.2024
- Developed and executed comprehensive test plans to ensure software quality.
- Analyzed testing outcomes, identifying defects and recommending improvements.
- Collaborated with cross-functional teams to define testing requirements and objectives.
- Automated regression tests using industry-standard tools to enhance efficiency.
- Mentored junior engineers, providing guidance on best testing practices and methodologies.
- Led root cause analysis for critical failures, driving corrective action implementation.
- Advocated for quality assurance best practices across the organization, fostering a culture of excellence.
Ramp Agent
Envoy Air Inc.
07.2019 - 08.2025
- Operated ground support equipment to facilitate aircraft arrivals and departures.
- Loaded and unloaded cargo, ensuring safe handling and compliance with regulations.
- Conducted pre-flight inspections of equipment for optimal performance and safety standards.
- Communicated effectively with flight crews to coordinate timely operations.
- Monitored baggage handling processes to maintain accuracy and efficiency.
- Implemented best practices for team collaboration during peak operational periods.
- Resolved issues promptly, minimizing delays in aircraft turnaround times.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Food Runner
Petaluma
11.2016 - 04.2021
- Delivered food and beverages efficiently to tables, ensuring prompt service for guests.
- Assisted servers in maintaining cleanliness and organization of dining areas during peak hours.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored guest needs and communicated effectively to enhance dining experience.
- Supported team members by training new food runners on best practices for service efficiency.
- Ensured compliance with health and safety standards in food handling and delivery processes.
- Provided feedback to management on workflow improvements for enhanced operational efficiency.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Customer Service Representative
Grameen Phone Customer Care
Dhaka, Bangladesh
03.2012 - 09.2015
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Handled escalated customer complaints, ensuring prompt resolution and satisfaction.
- Supported new hires by sharing best practices and operational procedures for effective onboarding.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science -
International University of Business Agriculture And Technol
Dhaka, Bangladesh9 2016
Skills
- Test case development
- Test documentation creation
- Regression testing expertise
- User acceptance testing
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Loading and unloading
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Customer service
- Problem resolution
- Relationship building
Languages
Bengali
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Timeline
QA Analyst
Npower Consulting Inc
03.2024 - 04.2026
Test Engineer
Conduent
05.2021 - 02.2024
Ramp Agent
Envoy Air Inc.
07.2019 - 08.2025
Food Runner
Petaluma
11.2016 - 04.2021
Customer Service Representative
Grameen Phone Customer Care
03.2012 - 09.2015
Bachelor of Science -
International University of Business Agriculture And Technol