Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maheen Fatima

Stockbridge,Georgia

Summary

Accomplished and insightful manager with a proven track record at ClassicBrow Salons, adept in operations management and fostering exceptional customer/employee relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Skillfully reduced cash discrepancies and employee turnover, enhancing team performance and customer satisfaction. Excels in critical thinking and adaptability, ensuring business success and profitability. Proficient in best practices, market trends and regulatory requirements of industry operations. Leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

ClassicBrow Salons
03.2016 - 03.2024
  • Built rapport with customers and employees through active listening and empathetic responses, fostering positive relationships.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced discrepancies in cash handling by conducting regular audits.
  • Cross-trained existing/new employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member and customer conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Customer Care Representative

Brow Bar
11.2018 - 12.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.

Line Manager

Panda Express
01.2016 - 01.2018
  • Implemented safety protocols that significantly reduced workplace accidents and injuries.
  • Adapted quickly to changing industry trends, proactively identifying challenges, opportunities, and solutions for maintaining business success.
  • Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
  • Managed team to achieve key performance indicators consistently.

Education

Bachelor of Science - Healthcare Management

Clayton State University
Morrow, GA
05-2026

Skills

  • Customer service
  • Staff training and development
  • Operations management
  • Verbal and written communication
  • Adaptability and flexibility
  • Computer proficiency
  • Customer/employee relations
  • Critical thinking
  • Punctual

Certification

  • Licensed Master Cosmetologist

Languages

Urdu
Native or Bilingual

Timeline

Customer Care Representative

Brow Bar
11.2018 - 12.2020

Manager

ClassicBrow Salons
03.2016 - 03.2024

Line Manager

Panda Express
01.2016 - 01.2018

Bachelor of Science - Healthcare Management

Clayton State University

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Maheen Fatima