MUNIRAH HALL
Business Process Guru
Holly Springs,NC
Summary
Detailed Process Manager with over 15 years of experience in change management, process improvement and efficiency within IT Industry. Innovated new processes and positively impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies. Excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Global Business Process Change Manager
Red Hat Inc
07.2019 - 05.2023
- Implementation of projects and change management
- Output Documents Project aligned with Sales Ops, GDD, and Legal and save them 50% of time back for global lawyers
- Reduce approval time in for Sales Lifecycle and cross functional impacted teams
- MDM Project to reduce SKU mapping; Phase 1 - 4 and reduce RH footprint by 45%
- Create solutions for process improvements and implement which increased Global Sales operational efficiency and increased deal velocity
- Created the Missing SKU process, reducing lead times from 4-6 weeks to 1-2 days (DMAIC)
- Improved Product & Pricing team case handling procedures via partnership with IT and the Center of Excellence within IT (COE) to streamline touch points and improve SLAs
- Actioned X-Author training to align with the complete CLM framework
- Enabled BPM process modeling, arranged for GSO training and documentation; aligning to modeling tools and process taxonomy
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Identified impacted parties, business partners and resources required for planned changes.
- Developed solutions to address complex issues and operational gaps.
- Managed internal and external client-facing relationships through transitional periods.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Led teams of analysts to evaluate, plan and execute projects.
Process & Policy Change Management Leader
Cisco Systems Inc
01.2006 - 09.2018
- Led transformation initiatives utilizing expertise in operational methodologies such as Change Management, Six Sigma, AGILE, and Transformation Management.
- Drove strategy and planning decisions ensuring portfolio alignment to strategy.
- Fostered a culture of agility, flexibility and connection with cross functional teams working as-one.
- Established best practices for process compliance, communication, policy governance, and measurements against performance effectiveness.
- Collaborated with Senior Leadership on strategic implementations and influenced decision making to mitigate impact.
- $6.8M ROI by creating a “Policy Architecture” to capture data and metrics for policy impact across the landscape.
- Reduced cycle time by 80% by driving the policy assessment automation process.
- Created an end-to-end process to increase visibility across the Enterprise for awareness, change management, alignment and accountability, accelerating policy implementation by 80%.
- Conducted policy assessments to determine decision impact across policy portfolios of 335+ policies.
- Lead time savings of 50% by successfully connecting policy to process and through digitization efforts for the Policy-Process Pillar.
- 60% increase of adoption of policy implementation and process connections utilizing change management practices.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Analyzed and assessed functional and organizational activities.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Global Process Manager
Cisco Systems, Inc.
01.2013 - 01.2016
- Managed the International Internal Order program with $1B worth of assets for R&D, XaaS, Data Centers, POCs, and Labs
- LSS methodologies to reinforce policy, systematic audits, finance, SOX rules, and supply chain solutions with automation
- Analyzed, measured and assessed impact for all internal orders
- SME for internal ordering and training integration of all new acquisitions
- Increased adherence to Cisco policy by automating policy to system restrictions and requirements
- 900K Annual Savings across Sales, Finance and Fixed Assets by streamlining operations
- 100% increase in visibility and tracking of revenue generating internal orders
- Designed E2E process and ordering automation for Flexible Consumption Models recurring revenue
- 85% Case reduction and 95% LT reduction for order expedite.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
Business Engagement Manager
Cisco Systems, Inc.
01.2010 - 01.2013
- Operational efficiency leader driving change by collaborating with Global Operations
- Established business modeling, system assessments, benchmarking, and other data modeling activities
- Identified tool performance gaps and issues to spearhead enhancements
- Managed IT projects involving enhancements and functionalities
- Reduced cases by 75% and reduced lead time by 90%
- Increased C-SAT scores by 85% for Quick Wins E2E Process
- Ensured SOX compliance and training for Partners, Sales and customers
- Ensured compliance of all legal obligations and functionally with potential impact to stakeholders, including contract negotiations
- Built processes and systems to align processes to Cisco policy and regulatory requirements
- Increase policy landscape and footprint across the Enterprise via process innovation, automation and change management.
- Consulted with teams on established best practices and process improvements.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Helped with product rollouts as subject matter expert for manufacturing/expedites.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Field Sales Manager
Cisco Systems, Inc.
01.2006 - 01.2010
- Supported supply chain functions in collaboration with Sales, Customers, Partners, and Direct Customers
- Oversaw quote-to-cash, quote-to-order, order expedite, project management, and order management
- Coordinated process efficiency of supply chain and customer processes toward continuous improvement metrics
- Implemented process improvements by collaborating with Global Process Managers from cross functional workgroups and business functions
- Drove collaboration across vendor operations
- Optimized pre-order operations, booking operations, and post order management activities
- 1.2M ROI for Escalation Reductions Green Belt Project
- Superior support of large Midwest Enterprise accounts and 25 Account Managers
- Built an E2E process and operations architecture for a new business partnership with a unique co branded company for the Strategic Alliance Team
- 90% adoption rating using Next Generation of Change Management
- Built relationships with customers and community to establish long-term business growth.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
Education
MBA - Global Operations and Supply Chain Management
Capella University
Bachelor of Science - Management of Information Systems
Southern Illinois University Carbondale
Carbondale, ILCertification – Lean Six Sigma Black Belt -
Cisco Systems Inc
Skills
- Operational Efficiency
- Supply Chain Improvement
- Change Implementation
- Flexible and Adaptable
- Critical Thinking
- Documenting Changes
- Impact Assessment
- Continuous Improvement
- Process Improvement
- Emotional Intelligence
- Self-Motivated
Additional Information
- Continuous Improvement Leader – Transformation Excellence Organization Project Leader – Six Sigma Center of Excellence AWARDS 6 Cisco Achievement Awards Digital Business Architecture Challenge Strategic Leadership – Global Operations Kaizen Excellence – Global Operations Keys of Success – Customer Partner Services LSS Green Belt Project of The Year – Customer Partner Services
Certification
- Licensed Lean Six Sigma Black Belt
- Licensed Lean Six Sigma Green Belt
Timeline
Global Business Process Change Manager
Red Hat Inc
07.2019 - 05.2023
Global Process Manager
Cisco Systems, Inc.
01.2013 - 01.2016
Business Engagement Manager
Cisco Systems, Inc.
01.2010 - 01.2013
Process & Policy Change Management Leader
Cisco Systems Inc
01.2006 - 09.2018
Field Sales Manager
Cisco Systems, Inc.
01.2006 - 01.2010
MBA - Global Operations and Supply Chain Management
Capella University
Bachelor of Science - Management of Information Systems
Southern Illinois University Carbondale
Certification – Lean Six Sigma Black Belt -
Cisco Systems Inc
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