MELODY KNIGHT
Northport,AL
Summary
Melody is tech-savvy and perpetually curious. She seeks a position that offers professional challenges utilizing interpersonal skills and creative problem-solving. She currently works as an instructional technologist who interacts with campus stakeholders solving problems, promoting tech literacy, and staying up-to-date with the latest changes. She prefers to think of challenges as learning opportunities. She is detail-oriented and values a collaborative work environment that welcomes suggestions for optimizing workflows and enhancing efficiency. Outside of work, Melody enjoys gaming of the video, board, and tabletop varieties, creative outlets like painting and book arts, and anything that keeps her hands busy.
Overview
9
9
years of professional experience
Work History
Instructional Technologist
The University Of Alabama
04.2022 - Current
- Assist instructors in integrating technology into their curriculum for enhanced student engagement and understanding of course materials.
- Contribute to an online repository of digital resources that are easily accessible for teacher and student reference.
- Provide technical support to resolve hardware and software issues for faculty members, implementing creative problem solving to minimize disruptions.
- Commit to continual growth and improvement by learning new concepts quickly.
- Maintain current knowledge of emerging trends in education technology through research and participation in relevant training or workshops.
Instructional Technology Graduate Assistant
The University Of Alabama
08.2021 - 04.2022
- Answered faculty, staff, and student questions about supported instructional technologies over phone, through Zoom, and in-person.
- Identified technical issues and provided solutions to problems using exceptional communication skills.
- Maintained up-to-date understanding of campus-wide tools and services related to instruction and learning.
- Coordinated with team members to ensure high-quality communications with faculty, staff, and students.
Child Care Worker
Jackson Way Baptist Church
11.2017 - 07.2021
- Managed challenging behaviors effectively, employing positive discipline techniques tailored to individual needs.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
- Maintained a developmentally-appropriate, engaging, and safe classroom environment.
- Encouraged children to develop healthy social and emotional skills by promoting positive self-concepts and understanding of others.
Computer Lab Assistant
The University Of Alabama
05.2015 - 12.2015
- Managed reservation schedule
- Assisted instructors with maximizing technology usage during scheduled classroom reservations
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
Education
Master's of Library And Information Studies -
The University of Alabama
Tuscaloosa, AL05.2024
Bachelor of Arts - Studio Arts
The University of Alabama
Tuscaloosa, AL05.2017
Skills
- Creativity
- Empathy
- Flexibility
- Customer Service
- Verbal and Written Communication (Email, Phone, Zoom, Microsoft Teams)
- Technical Support and Troubleshooting (Jira Service Management)
- Training Materials Development (Confluence)
- Accessibility Standards
- Learning Management Systems (Blackboard)
Timeline
Instructional Technologist
The University Of Alabama
04.2022 - Current
Instructional Technology Graduate Assistant
The University Of Alabama
08.2021 - 04.2022
Child Care Worker
Jackson Way Baptist Church
11.2017 - 07.2021
Computer Lab Assistant
The University Of Alabama
05.2015 - 12.2015
Master's of Library And Information Studies -
The University of Alabama
Bachelor of Arts - Studio Arts
The University of Alabama
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