M'fon Udosen
Haymarket,VA
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of experience providing quality administrative support to clients.
Overview
18
18
years of professional experience
1
1
Certification
6
6
Post secondary education
Work History
Virtual Assistant
SS Weddings
10.2018 - 08.2024
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Continually sought methods for improving daily operations, communications with approximately 50-80 clients daily, record keeping, and data entry for increased efficiency.
- Managed 2 filing system, entered data and completed other clerical tasks.
- Interacted with 5 vendors, 3 contractors and several professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed CRM input, exports and clean up.
Operations Manager
Eileen Fisher
11.2015 - 01.2018
- Exporting and importing inventory.
- Processing transfers to and from stores, processing web returns and consolidations, every 2 weeks.
- Ordering supplies and maintaining stockroom order and cleanliness.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stock outs and excess inventory levels.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with 2 department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Assisted in recruiting, hiring and training of 2 team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Streamlined communication between 2 departments, enhancing collaboration and project outcomes.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Receptionist/ File Clerk
Rodman & Engelstein (Ophthalmology)
08.2009 - 06.2011
- Booking and confirming appointments.
- Greeting patients, verifying insurance, answering phones, Filing/Mailing/Faxing documents, etc...
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Sales Leader
Victoria Secret
06.2006 - 06.2009
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained 4 new employees on customer service, money handling and organizing strategies.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Trained, coached, and mentored 4 new sales associates for maximum performance.
Teacher Assistant *(4th Grade Internship)*
Beall Elementary School
01.2015 - 05.2015
- Assisted in Editing/ Revising Papers. Reading to 20 students. Monitoring the students during testing, Maintaining classroom order and cleanliness
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Helped 20 students explore concepts with engaging, learning-focused activities.
Teacher Assistant *(Kindergarten Internship)*
Stone Mill Elementary School
09.2014 - 12.2014
- Assisted to 15 students while transitioning from different tasks/projects. Monitored the students during activities. Maintained classroom cleanliness and organization.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Certification - Accounting Technology And Bookkeeping
07.2024
Some Classes - Education
09.2014 - 05.2016
VOCATIONAL - Cosmetology
09.2007 - 09.2008
High School Diploma -
09.2000 - 06.2004
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Administrative Support
- Expense Tracking
- File Organization
- Customer Service
- Order Placement
- Inventory Systems
- Recordkeeping
- Multitasking and Time Management
- Bookkeeping
- Invoice Processing
References
REFERENCES UPON REQUEST
Certification
- Certified Bookkeeping Professional (Intuit Academy) July 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offPersonal development programs4-day work weekPaid sick leaveCompany CultureStock Options / Equity / Profit SharingCareer advancement401k matchLanguages
English
Native or Bilingual
Software
Quickbooks
Microsoft Suite
Google Suite
Timeline
Virtual Assistant - SS Weddings
10.2018 - 08.2024
Operations Manager - Eileen Fisher
11.2015 - 01.2018
Teacher Assistant *(4th Grade Internship)* - Beall Elementary School
01.2015 - 05.2015
Montgomery College - Some Classes, Education
09.2014 - 05.2016
Teacher Assistant *(Kindergarten Internship)* - Stone Mill Elementary School
09.2014 - 12.2014
Receptionist/ File Clerk - Rodman & Engelstein (Ophthalmology)
08.2009 - 06.2011
Graham Webb Academy - VOCATIONAL , Cosmetology
09.2007 - 09.2008
Sales Leader - Victoria Secret
06.2006 - 06.2009
Bethesda- Chevy Chase High School - High School Diploma,
09.2000 - 06.2004
- Certified Bookkeeping Professional (Intuit Academy) July 2024
Intuit Academy - Certification , Accounting Technology And Bookkeeping
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