M Gabriela Nava-Bresciani
Tucson,AZ
Summary
Administrative professional with strong background in logistics and coordinating administrative functions. Known for enhancing productivity through effective communication and organizational skills. Focused on team collaboration and maintaining flexibility to meet changing needs. Valued for reliability, problem-solving abilities, and delivering results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Foster Parent Growth & Retention Coord.
National Youth Advocate Program
09.2024 - Current
- Generate weekly, monthly quarterly and yearly reports of daily recruitment efforts.
- Contact local organizations to request tabling events at their venues.
- Actively recruit for foster parents by collecting personal information during community events.
- Complete virtual/phone orientations with interested folks and explain procedures and foster licensing requirements.
- Oversee foster parent appreciation events
- Support licensing coordinator by collecting any pending documentation from parents.
- Complete presentations at different organizations around town.
- Report weekly outcomes to the National recruitment team.
Cust. Service Rep.
Geico Insurance Co
04.2022 - 09.2024
- Resolve routine, complex, and unique questions/issues.
- Show interest and compassion, and display empathy for customers’ situations to ensure first call resolution, as well as customer satisfaction on all transactions handled.
- Process changes to customer policies based on the information provided and identify opportunities for cross sales when applicable.
- Remain abreast of insurance policy processes and procedures.
- Handle any requests regarding customer documentation including documents sent out by our company and clearly explain these, including any follow-ups required on the customer’s part.
L&H Insurance Agent
Symmetry Financial Group
06.2021 - 04.2022
- Provide intermediary services between insurance companies and clients.
- Schedule appointments through warm calling and meet virtually with clients interested in purchasing life Insurance and recommend insurance products based on their specific goals.
Patient Financial Services
UCSD Eating Disorders Treatment & Research Center
05.2018 - 01.2021
- Handled benefit inquiries, registration, scheduling and admission documentation for patients.
- Kept track of accumulated expenses for cash paying patients and sent them a monthly breakdown of accrued costs based on days and level of care attended.
- Assisted Program Therapists in understanding the insurance P&Ps and helped them with authorization questions related to contracts we had in place with the different insurance carriers.
- Generated a weekly “Attendance report of current patients and sent it to our Billing and Revenue manager for claim processing.
- Monitored daily insurance authorizations for all patients to ensure continuous coverage throughout their stay and emailed the assigned therapist when concurrent authorizations or corrections were needed.
Worker’s Comp. Claims Specialist
Berkshire Hathaway
01.2018 - 05.2018
- Communicated with medical providers to obtain status reports and to provide them with claim information.
- Reviewed Requests for Authorizations for varied types of medical visits and assigned claimants to specialty providers as necessary.
- Obtained incident reports from both Employers and employees and submitted these to the special investigations unit when accounts were questionable.
- Calculated overall cost of claims and reserved funds accordingly.
- Maintained electronic diaries to follow up on claimant’s progress/care.
- Mailed notices and reminder letters within the required time frame and closed claims once claimants were released from care or administratively discharged.
Outreach Specialist/ Weatherization educator/ Supervisor
RHA Inc. Program Design & Mgmt.
07.2007 - 05.2016
- Educated low-income households on weatherization and energy conservation.
- Researched property owner information through official county records and contacted owners to obtained approval to perform weatherization services at their properties.
- Conducted community outreach presentations to increase participation in the program.
- Mentored and coached call center staff.
- Checked income documentation provided by enrolled customers to verify eligibility.
- Help streamline the enrollment process through the creation of outreach letters that were implemented by the whole department.
- Assisted immediate manager with monthly audits.
Field Research Interviewer
US Dept of Education /Dept of Health & Human Serv
11.1999 - 06.2007
- Conducted comprehensive interviews to gather detailed participant data for research studies.
- Established rapport with diverse populations.
- Coordinated scheduling and logistics for interviews, optimizing team productivity.
- Developed comprehensive knowledge of various research topics, enabling insightful discussions with participants during interviews.
- Conducted interviews with participants to assess eligibility.
- Arranged travel logistics (hotel, flight, vehicle) for the whole team and reconciled expenses.
Education
Bachelor of Arts - Sociology
Ashford University
San Diego, California04-2012
Professional Certificate - Translation & Interpretation
UCSD
01.2005
Skills
- Excellent written and oral skills
- Fluent in Spanish, and Italian
- Efficient in MS Office suite and teleconferencing
- Affinity for researching and streamlining processes
- Psych Health and worker’s comp claims process knowledge
- Public speaking, recruiting, networking
- Travel and event planning
- Multicultural sensitivity
- Attention to detail
- Reliability
Certification
Current Level one Finger printing clearance & adult/child/infant CPR/AED certification.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Foster Parent Growth & Retention Coord.
National Youth Advocate Program
09.2024 - Current
Cust. Service Rep.
Geico Insurance Co
04.2022 - 09.2024
L&H Insurance Agent
Symmetry Financial Group
06.2021 - 04.2022
Patient Financial Services
UCSD Eating Disorders Treatment & Research Center
05.2018 - 01.2021
Worker’s Comp. Claims Specialist
Berkshire Hathaway
01.2018 - 05.2018
Outreach Specialist/ Weatherization educator/ Supervisor
RHA Inc. Program Design & Mgmt.
07.2007 - 05.2016
Field Research Interviewer
US Dept of Education /Dept of Health & Human Serv
11.1999 - 06.2007
Professional Certificate - Translation & Interpretation
UCSD
Bachelor of Arts - Sociology
Ashford University
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