Michelle Gottreich
Rochester,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Trainer - Biospecimen Processing Tech
MAYO CLINIC
03.2022 - Current
- Performing complex specimen processing and testing in specialized laboratory area using standard operating procedures and proper safety procedures
- Responsible for specimen receipt, identification verification, processing, shipping and storage
- Processing of large volumes of specimens for multiple protocols and accurately prepares lab specimens and containers with reagents as required for a specific study
- Able to prioritize the workload in response to the specific needs of numerous protocols
- Maintaining an efficient, well-organized laboratory, manage supplies, assist in performing equipment maintenance, maintain quality control programs, and assist with development of processing instructions
- Good judgment and independent problem resolution
- Rapidly trusted to train new team members by 3 months of employment.
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Clinical Dental Assistant
APOLLO DENTAL
02.2021 - 03.2022
- Chairside doctor's assistant for all dental procedures
- Detailed overseeing of materials utilized, medical history, vitals, procedures performed, continuity of treatment, legal and medical forms, radiology and post treatment education of each patient.
- Enhanced team efficiency by maintaining a well-stocked and organized inventory of dental supplies.
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Reduced appointment cancellations through timely reminder calls and follow-up communications.
- Managed patient records with accuracy, adhering to HIPAA guidelines for privacy and security.
- Coordinated appointment scheduling, optimizing daily workflows for maximum productivity.
- Facilitated communication between patients and dental professionals, addressing concerns and clarifying treatment plans.
- Contributed to practice growth through exceptional customer service, generating positive reviews from satisfied patients.
- Collaborated with insurance providers to verify coverage details, ensuring accurate billing practices for patients.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Dental Team RDA
SMILEDIRECTCLUB
08.2019 - 02.2021
- Customer Care Dental Team professional.
- Resolve and advise customers with dental concerns regarding Smile Plan and/or treatment options.
- Remote trouble shooting fo aligner fitting concerns as well as gingival health.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Lead Dental Assistant/ Assistant Manager
SAGE DENTAL
02.2018 - 08.2019
- Oversee entire clinical team, routinely maintaining supply orders and inventory staying within budget
- Assisting doctor with all procedures while also training and mentoring new assistants
- Fabrication of beautiful and functional temporary restorations.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Denture and partial adjustments
- Performing quality FMX's under 7 minutes to ensure patient's chair time is managed effectively
- Maintaining all equipment
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Responsible for monitoring lab billing, insurance filing, N2O and O2 billing and service calls billing.
Dental Assistant
DENTAL CARE ALLIANCE
10.2016 - 02.2018
- Monitoring patients under N2O while assisting doctors with all restorative procedures, including implant restorations, as well as end and OS
- Fabrication of temporary restorations as well as bite-guards and whitening trays, Temporary fillings placement
- Treatment planning and presenting.
- Enhanced patient comfort by providing gentle and thorough dental cleanings and complex procedures.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for patients with diverse needs.
- Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
- Scheduled and confirmed patient appointments.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Assisted in crafting compelling job descriptions, attracting high-quality applicants to apply for open positions.
- Conducted thorough pre-screening interviews to assess candidates'' fit for company culture and job requirements.
- Advertised job opportunities on social media platforms and job boards.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
Lead Dental Assistant/ Assistant Mentor
HEARTLAND DENTAL
06.2014 - 10.2016
- Directed Ortho-tain and Invisalign departments for our location.
- Helped recruit then trained, mentored, and developed new clinical team in both administrative as well as clinical.
- Mastered DiSC to enhance patients' experience at our office.
- Dental Assistant mentor.
- Participated with the Conversion Team training new team members in other states.
- Kodak.
- Kodak.
- Assisted multiple doctors at multiple locations.
- Four handed dentistry for all restorative procedures as well as endo and oral surgery.
- N2O monitoring, ordering and maintaining.
- All equipment maintenance.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Served as a role model for fellow assistants, demonstrating effective communication and problem-solving skills.
Lead Dental Assistant/ Assistant Manager
GREGORY CLARK DDS
09.2010 - 06.2014
- Rapidly promoted within first year to lead, train, maintain equipment and place orders to maintain inventory.
- Four handed and six handed dentistry.
- Dentrix and Dexis training.
- Preferred assistant for large and complicated cases.
- Temporizing RCT's, crowns, bridges and veneer. cases. TMJ treatment assisting.
- Oral surgery assisting.
- Full mouth restoration cases assisting and coordinating.
- Placing and measuring of gutta percha.
- Impressions, pouring and trimming models.
- Fabricated bite-guards, whitening trays and retainers in office.
- Patient education in both English and Spanish.
- N2O monitoring.
- Assisted with insurance claims, verifying and filing.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Atlanta
Atlanta, GANo Degree - Expanded Functions Dental Assistant
Gwinnett Technical College
Lawrenceville, GA07.2014
GED -
Gwinnett Technical College
Lawrenceville, GA04.2004
Skills
- Work well independently as well as in teams
- Goal and challenge oriented with strong leadership focus
- New Hire Training
- Interpersonal Skills
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Onboarding Support
- Training Coordination
- Attention to Detail
- Team Collaboration
- Administrative Support
- Fast in group or independent learner
Websites
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Trainer - Biospecimen Processing Tech
MAYO CLINIC
03.2022 - Current
Clinical Dental Assistant
APOLLO DENTAL
02.2021 - 03.2022
Dental Team RDA
SMILEDIRECTCLUB
08.2019 - 02.2021
Lead Dental Assistant/ Assistant Manager
SAGE DENTAL
02.2018 - 08.2019
Dental Assistant
DENTAL CARE ALLIANCE
10.2016 - 02.2018
Lead Dental Assistant/ Assistant Mentor
HEARTLAND DENTAL
06.2014 - 10.2016
Lead Dental Assistant/ Assistant Manager
GREGORY CLARK DDS
09.2010 - 06.2014
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Atlanta
No Degree - Expanded Functions Dental Assistant
Gwinnett Technical College
GED -
Gwinnett Technical College
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