Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Margarita Hernandez

Margarita Hernandez

San Angelo

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

34
34
years of professional experience

Work History

Small Business Owner

Margarita's Inflatables LLC
06.2025 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Child Care Provider

Rodriquez Family
03.2024 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Introduced children to educational games and activities to boost learning.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Provided emotional support and guidance to children during difficult times.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Strengthened children's early literacy and math skills with engaging, educational activities.

Household Manager

Hernandez Family
10.2021 - Current
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Performed cleaning and organization duties.
  • Managed financial operations for household of 7 members.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Provided assistance with medication management.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.

Pastor's Secretary (Pastor's Wife)

The Church of God of The Firstborn
09.2017 - 03.2025
  • Assisted in developing new programs or initiatives aimed at deepening spiritual growth among church members while also reaching out to unchurched individuals in the surrounding community.
  • Maintained a comprehensive database of church members and visitors, allowing for targeted outreach efforts and personalized communication based on individual needs or interests.
  • Streamlined office processes through implementing efficient filing systems for church documentation and correspondence.
  • Facilitated smooth functioning of worship services by coordinating volunteer schedules for various ministries.
  • Contributed to overall church growth with active participation in membership recruitment initiatives, including follow-up communications with visitors.
  • Provided administrative support during special events such as weddings, funerals, or baptisms, ensuring all necessary preparations were completed efficiently.
  • Enhanced congregation engagement by effectively managing the Pastor''s calendar and scheduling appointments.
  • Conducted research on relevant topics as requested by the Pastor to enhance sermon preparation and delivery.
  • Organized annual congregational meetings, facilitating transparent communication between church leadership and members regarding important updates or decisions affecting the community at large.
  • Strengthened connections among congregation members through regular phone calls or written correspondence offering encouragement or prayer support as needed.
  • Maintained a welcoming atmosphere at church events through coordinating hospitality efforts such as greeting attendees and providing refreshments.
  • Managed inventory and ordering of office supplies, ensuring the efficient daily operation of the church office environment.
  • Coordinated travel arrangements for pastoral staff, ensuring seamless logistics during business trips or speaking engagements outside the local area.
  • Increased efficiency in financial record-keeping by diligently tracking contributions and expenses related to church operations.
  • Supported pastoral care efforts through maintaining confidential records of congregation member needs and requests.
  • Managed the Pastor''s email inbox, prioritizing messages and responding promptly to relevant inquiries on their behalf.
  • Improved communication within the church community by organizing and distributing the weekly bulletin.
  • Created and updated membership rosters, church documents and basic reports.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Handled church correspondence, member database and building scheduling.
  • Managed filing system, entered data and completed other clerical tasks.
  • Fostered an inclusive atmosphere within the church by providing language translation services or arranging for interpreters during events when needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for the headquarters of the church.
  • Established administrative work procedures to track staff's daily tasks.

Child Care Provider

Rodriquez Family
05.2020 - 10.2021
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Introduced children to educational games and activities to boost learning.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Provided emotional support and guidance to children during difficult times.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Strengthened children's early literacy and math skills with engaging, educational activities.


Reason for leaving: Family no longer needed a child care provider. Left in great terms.

Assistant Manager

Glory To God Creations LLC
01.2019 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.


Reason for leaving: Business completely closed down due to COVID.

Household Manager

Hernandez Family
02.2016 - 01.2019
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Performed cleaning and organization duties.
  • Managed financial operations for household of 8 members.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Provided assistance with medication management.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.

Cashier

McDonald's
01.2016 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.


Reason for Leaving: relocated cities.

Household Manager

Hernandez Family
05.2010 - 01.2016
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences
  • Performed cleaning and organization duties.
  • Managed financial operations for household of 9 members.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Provided assistance with medication management.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.

Student Volunteer

Christian Woman's Job Corp
05.2009 - 05.2010
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
  • Trained on how to work with and in the public.
  • Rated a 95% satisfaction for fast-learner with everything taught as well as guest satisfaction.


Reason for leaving: Graduated with Diploma for HS

Household Manager

Hernandez Family
09.1991 - 05.2009
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Performed cleaning and organization duties.
  • Managed financial operations for household of 9 members.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Provided assistance with medication management.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.

Education

High School Diploma

The Master's Senior High School
Merkel, TX
05-2010

Skills

  • Customer service and assistance
  • Small business operations
  • Work ethic and integrity
  • Business marketing
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Honest and dependable
  • Problem-solving
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Empathy and patience
  • Clear communication
  • Organizational growth
  • Multitasking and organization
  • Childcare and child supervision
  • Activity planning
  • Meal preparation
  • Housekeeping abilities
  • Emotional development
  • Early childhood education
  • Laundry management
  • Appointment scheduling
  • Cleaning and organization
  • Cleaning protocols
  • Meal planning
  • Household organization and maintenance
  • Exceptional organization

Languages

Spanish
Native or Bilingual

Timeline

Small Business Owner

Margarita's Inflatables LLC
06.2025 - Current

Child Care Provider

Rodriquez Family
03.2024 - Current

Household Manager

Hernandez Family
10.2021 - Current

Child Care Provider

Rodriquez Family
05.2020 - 10.2021

Assistant Manager

Glory To God Creations LLC
01.2019 - 05.2020

Pastor's Secretary (Pastor's Wife)

The Church of God of The Firstborn
09.2017 - 03.2025

Household Manager

Hernandez Family
02.2016 - 01.2019

Cashier

McDonald's
01.2016 - 02.2016

Household Manager

Hernandez Family
05.2010 - 01.2016

Student Volunteer

Christian Woman's Job Corp
05.2009 - 05.2010

Household Manager

Hernandez Family
09.1991 - 05.2009

High School Diploma

The Master's Senior High School