Summary
Overview
Work History
Education
Skills
Committees
Hobbies and Interests
Timeline
Hi, I’m

M. Hannah Mayes

Atlanta,GA
M. Hannah Mayes

Summary

Lean Six Sigma Black Belt trained with a combined 8 years of data analytics, product management, client management, and operations/facilities management. Master in uncovering problems and implementing creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience working in public and private sectors in areas such as technology, product, operations, finance, and HR.

Overview

8
years of professional experience

Work History

Microsoft

Operations Program Manager
12.2021 - Current

Job overview

  • Manage Retail 3rd Party Product configuration and data for Microsoft
  • Collaborate with internal stakeholders on creating product requirements and implementing them pre and post launch on products such as Windows, Microsoft Business Solutions, and MS 3rd party products
  • Work as product configuration Subject Matter Expert (SME) on product launches for Microsoft products such as Windows, SQL, and Microsoft Business Solutions
  • Analyze product data for business projects and needs as it pertains to Microsoft products and team performance
  • Drive optimization for the 3rd Party Products and retail product configuration process including making the data pipeline more efficient
  • Lead data projects around QA processes and data hygiene/management
  • Manage projects on remapping request system using Power Apps
  • Process pricing requests for Special Agreement requests under MS Gaming
  • Active member of Product Operations Signals Task Force to work to improve employee feedback
  • Volunteer for Microsoft Atlanta events such as Minority Student Day and MS Learning Day
  • Active Member of Atlanta Finance Site Team – Career Development v-team
  • Member of the first BOAT (BAM Open-Source Ambassador Team) cohort for involving minorities in Open Source through GitHub and Kubernetes training.
  • Improved communication flows between departments, leading to enhanced collaboration and faster problem resolution.

Avalara

Channel Programs Operations Specialist/ Manager (Contract)
07.2021 - 12.2021

Job overview

  • Managed monthly programmatic SPIFF program through data management, business partner communication and budget
  • Managed program communication with internal and external partners
  • Managed partner contact database
  • Assisted in creating new processes and managing budget of $1.5 – 2.8 million for Partner Marketing team
  • Analyzed and created processes within Partner Marketing department to help streamline contact lead imports, budget, SPIFF programs, and merchandising/ company swag for clients
  • Managed Sendoso program and budget which allows for Partner Marketing Managers to send merchandise and company “swag” to clients and potential clients.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

Flexport

Global Trade Coordinator (Contract)
11.2020 - 06.2021

Job overview

  • Completed 25 shipments per day
  • Responsible for quality of data from client and supplier through to Flexport’s Customs team
  • Entered commercial product information and dimensions with speed, consistency and accuracy
  • Refined and expanded processes to help optimize data onboarding and delivery
  • Ensured quality control on international shipment documents.

Georgia Department of Administrative Services

Data Supervisor/ Project Admin (Contract)
06.2020 - 11.2020

Job overview

  • Oversaw the day-to-day functions of 2 employees responsible for transferring and preparing department documents for digital storage
  • Coordinated with the divisions under the Department of Administrative Services to complete the transition from paper to digital
  • Managed scanning process by assessing team needs and improving the process where necessary and controlling QA for any documents handled by scanning team
  • Ensured the team was in compliance with state regulations regarding sensitive documentation.

Georgia Department of Administrative Services

Project Admin/ Assistant Program Manager (Contract)
04.2019 - 06.2020

Job overview

  • Developed and investigated a data management program for syncing employee contacts between Peoplesoft, CRM and Mailchimp
  • Inspected and verified over 800 applications for 2019-2020 and 2020-2021 State Charitable Contributions Program Campaign
  • Developed new processes for future campaigns and programs around employee giving (designed a more efficient pre-qualifying application reducing it from over 10 pages to 10 questions)
  • Developed and managed database for Georgia Strategic Initiatives Measurements report
  • Calculated and provided insights on the Turnover and Tenure rates for the state of Georgia based on job type, agency and various demographics
  • Composed monthly drug test reports on all state agencies for the state of Georgia
  • Created tracking and management systems to enhance State Charitable Contributions Program campaign data
  • Collaborated with department leaders to create and improve processes for state agency compliance with HR laws and regulations, state employee database management, and communication amongst state agencies.

Allsteel

Showroom Ops Assoc (Contract)
11.2016 - 02.2019

Job overview

  • Assisted outside sales reps on hundreds of custom requests and processed orders for the southeast sales team and clients
  • Engaged and assisted clients with product in the Showroom
  • Coordinated showroom events for up to 120 people
  • Executed accounting and vendor management responsibilities for the showroom
  • Trained incoming temporary Showroom Operations Associate
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments and facility
  • Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans

Informa

Data Analyst/ Product Owner
07.2017 - 11.2018

Job overview

  • Analyzed market data on boats in R, SQL, and Excel
  • Increased products coverage of the boat market by 30% in first 3 months with the company
  • Managed a database of 480,000+ individual boat models with over 50 unique specifications and values; over 9.6 million data points
  • Attended trade shows to engage with existing customers and potential customers
  • Managed the Marine Blue Book (formerly known as ABOS) including the QA of the API and SAAS product, and market analysis of the overall product
  • Authored guide on Marine Blue Book for customers to understand the product
  • Assisted other analysts in the QA of Commercial Truck, RV, Powersport, and Utility Vehicle data projects.

Education

MS Learning
Remote

AI 900, in-progress
01.2024

Georgia Institute of Technology
Atlanta, GA

Lean Six Sigma Green Belt and Black Belt Training Program
01.2019

Spelman College
Atlanta, GA

Bachelor of Arts, Economics
01.2016

University Overview

  • Student of Distinction Scholarship
  • Xerox Technical Scholarship
  • Social Chair, Portuguese Club
  • Enactus Member
  • SIT Study Abroad, Morocco

Skills

  • Advanced Excel (VLOOKUP, Pivot Tables, graphs, charts)
  • GitHub
  • SAP
  • Internal Data Management software
  • PostgreSQL (queries)
  • SaaS
  • Agile/Scrum methodologies
  • API and QA Testing
  • Azure DevOps
  • Client Management (salesforce, oracle crm, etc)
  • Operations Management
  • Data Analysis
  • Process Improvement
  • Product Development

Committees

  • BAM Open-Source Ambassador Team, Microsoft
  • Product Operations Signals Task Force, Microsoft
  • Atlanta Finance Site Team, Career Development v-team, Microsoft
  • BAM (Blacks at Microsoft) Atlanta Career Development Committee, Microsoft

Hobbies and Interests

  • Cellist
  • Meeting new people
  • Volunteering/helping others
  • Traveling
  • Concerts
  • Game of Thrones/ House of the Dragon
  • DIY projects
  • Cooking

Timeline

Operations Program Manager

Microsoft
12.2021 - Current

Channel Programs Operations Specialist/ Manager (Contract)

Avalara
07.2021 - 12.2021

Global Trade Coordinator (Contract)

Flexport
11.2020 - 06.2021

Data Supervisor/ Project Admin (Contract)

Georgia Department of Administrative Services
06.2020 - 11.2020

Project Admin/ Assistant Program Manager (Contract)

Georgia Department of Administrative Services
04.2019 - 06.2020

Data Analyst/ Product Owner

Informa
07.2017 - 11.2018

Showroom Ops Assoc (Contract)

Allsteel
11.2016 - 02.2019

MS Learning

AI 900, in-progress

Georgia Institute of Technology

Lean Six Sigma Green Belt and Black Belt Training Program

Spelman College

Bachelor of Arts, Economics

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M. Hannah Mayes