Michelle Harden
Savannah,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Account Representative
Colonial Terminals Foundation LLC
Savannah, GA
11.2022 - Current
- Provided excellent customer service to ensure client satisfaction.
- Resolved customer complaints in a timely manner.
- Reviewed contracts, invoices and other documents for accuracy.
- Prepared reports detailing customer activities and progress towards goals.
- Processed orders promptly according to established procedures.
- Responded quickly to customer inquiries via phone or email.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Prepared and distributed reports on sales activity, accounts status and possible issues to management.
Customer Service Representative
IMTT Epic
Savannah, GA
01.2019 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Assistant Store Manager
Circle K
Greenwood, IN
03.2016 - 01.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, IA02-2012
Skills
- Document Management
- Goal-Oriented
- Account Management
- Customer Relationship Management
Timeline
Account Representative
Colonial Terminals Foundation LLC
11.2022 - Current
Customer Service Representative
IMTT Epic
01.2019 - 11.2022
Assistant Store Manager
Circle K
03.2016 - 01.2019
Associate of Applied Science - Paralegal Studies
Kaplan University
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