MARSHIA HARRIS
Summary
Professional Dental Office Manager with over 9 years of experience in efficiently responding to both patients' and dentists ‘needs. Possessing a highly-developed customer centered attitude of responsibility demonstrating the highest level of personal and professional values. Known for ability to quickly resolve complicated problems and avoid escalation. Extensive knowledge of insurance procedures, processing, billing, and bookkeeping.
Overview
18
18
years of professional experience
Work History
Front office assistant/ Treatment Coordinator
Smile Studio Kids
01.2024 - Current
- Insurance Verification/ Claims Submission
- Greeting Patients
- Answering Phones
- Discussing insurance plans and copays
- Aging Reports
- Scheduling Patients
- Meeting daily financial goals
Insurance Coordinator
Camp Creek Dental
01.2012 - 01.2024
- Create, establish and manage internal office procedures to ensure office efficiency
- Hire and train new office staff to respond to patients' needs and manage billing systems
- Processed and reconciled payments, verified insurance benefits, scheduled appointments, collected copayments, ordered supplies, and presented patient treatment plans
- Coordinated with insurance companies regarding insurance claims and reimbursements
- Established and maintained patient recall to cultivate relationship and continuity of services
- Maintain the dental clinic's budget, general ledger and accounting systems
- Handle patient billing issues, printed monthly patient statement, and A/R report
- Support Accounting regarding payments disputes, credit, discrepancies, returns, or any other problems and issues
- Control and manage the expenses of the office
- Assist patients in understanding their dental benefits
- Resented treatment plans and assisted patients in making financial arrangements
- Completed OSHA and HIPAA compliance training
- Responsible for implementing administrative changes to expedite the running of the front desk more smoothly
Dental Office Assistant
Howard Dental Group
01.2009 - 01.2012
- Welcomed patients and take preliminary information
- Worked with patients in person and on the phone to answer questions and schedule appointments
- Ensured that charges and payments are posted appropriately
- Created charts for new patients and recorded all patient information in the database
- Coordinated insurance and patience billing, heavy phone and computer work
- Maintained the front office in a clean and tidy manner
Business Manager
Lancôme
01.2007 - 01.2009
- Set and implemented sales goals for individual employees and also for the department
- Trained new and incoming employees on product knowledge and sales techniques
- Modeled excellent customer service and retained customer loyalty by establishing personable relationships, setting future appointments and creating /updating a customized data and beauty profile for customers
Education
Bachelor of Business Management -
Georgia Military College
Fairburn, GA08.2024
Skills
- Microsoft Office (Word, Excel, Outlook)
- Eagle soft / Open Dental
- Insurance Verification/ Claim submission
- Appointment Scheduling
- Patient Registrations
- Record Keeping
- Front Office Procedures
- Customer Service
- Billing
- Patient care
- Organization
- Problem Solving
- Staff Supervision
- Supplies Requisition
Timeline
Front office assistant/ Treatment Coordinator
Smile Studio Kids
01.2024 - Current
Insurance Coordinator
Camp Creek Dental
01.2012 - 01.2024
Dental Office Assistant
Howard Dental Group
01.2009 - 01.2012
Business Manager
Lancôme
01.2007 - 01.2009
Bachelor of Business Management -
Georgia Military College
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