MHAUNI GREEN-JACKSON
Summary
Dynamic customer service professional with extensive experience in property management, healthcare, and administrative roles. A visionary approach to client satisfaction is complemented by strong proficiency in data entry, record management, and customer service, all aimed at enhancing operational efficiency and service delivery. Committed to driving organizational success through effective communication and a strong work ethic while upholding confidentiality and empathy to ensure the highest standards of service and client satisfaction. Proven ability to adapt to diverse environments and exceed expectations in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Personal Shopper
Instacart
08.2025 - Current
- Developed personalized shopping experiences based on client preferences and feedback through constant chat communication.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Handpicked every item requested by the customer, to maintain high quality of products to meet customer satisfaction.
- Efficiently and safely deliver all items ordered by customers, whether it is a house, apartment or business in a timely manner across three of the five boroughs of New York City.
Food Delivery Driver
DoorDash
06.2025 - Current
- Communicated effectively with clients to address concerns and enhance customer satisfaction.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately, specifically in Newark, NJ and surrounding cities and towns.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
Delivery Driver
Uber Eats
05.2025 - Current
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Maintained vehicle cleanliness and adherence to safety protocols during deliveries.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates throughout Newark, NJ and surrounding areas.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
Property Caretaker/Manager
Tolu Lanrewaju Kadri
06.2023 - 07.2025
- Manage rental listings and tenant inquiries for 4 properties, ensuring seamless communication.
- Conduct property tours and oversee Airbnb guest check-ins, enhancing guest experience.
- Perform minor maintenance and coordinate major repairs, maintaining property standards.
- Monitor and update inventory, utilities, and insurance, ensuring compliance and efficiency.
- Inspect and clean properties post-occupancy, ensuring readiness for new tenants.
Health Records Clerk
St. Ann's Bay Regional Hospital
08.2015 - 05.2018
- Registered and admitted patients, ensuring efficient service across multiple departments.
- Managed patient records, facilitating quick access for healthcare providers.
- Scheduled follow-up appointments, enhancing patient care continuity.
- Archived outdated records and assisted with death certificate applications.
- Supported emergency room operations, optimizing workflow during understaffed periods.
Telephone Operator
St. Ann Health Department
12.2014 - 08.2015
- Managed call transfers and appointment scheduling, enhancing communication efficiency.
- Coordinated mail and deliveries, ensuring timely distribution across departments.
- Supported HR with document filing, maintaining organized employee records.
- Addressed inquiries, providing accurate information and improving customer satisfaction.
Laboratory Technician
Brown's Town Community College
09.2007 - 11.2007
- Conducted monthly inventory and ordered supplies for science labs, ensuring optimal stock levels.
- Prepared labs for experiments by organizing materials and setting up equipment for seamless operations.
- Tutored students in lab settings, enhancing their understanding of scientific concepts.
- Performed administrative tasks like tabulating student surveys, supporting departmental efficiency.
- Instructed students on lab safety and rules, promoting a secure learning environment.
Education
Food Chemistry
University of The West Indies Mona Campus
Mona, Jamaica WI06.2012
Criminal Justice
American Intercontinental University Weston Campus
Weston, FL04.2009
Science Major
Brown's Town Community College
Brown's Town, Jamaica WI06.2007
High School Diploma - Science Major
St. Hilda's Diocesan High
Brown's Town, Jamaica WI06.2005
Skills
- Health Record Management
- Administrative Skills
- Laboratory
- Property Management
- Mathematics
- Microsoft Word
- Excel
- Powerpoint
- Data Entry
- Fluent English
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Prioritizing orders
- Upbeat and outgoing attitude
- Verifying order accuracy
- Purchase recommendations
- Strong interpersonal skills
- Excellent communication
- Food safety and sanitation
- Customer satisfaction
- Reliability
Languages
English
Native or Bilingual
Timeline
Personal Shopper
Instacart
08.2025 - Current
Food Delivery Driver
DoorDash
06.2025 - Current
Delivery Driver
Uber Eats
05.2025 - Current
Property Caretaker/Manager
Tolu Lanrewaju Kadri
06.2023 - 07.2025
Health Records Clerk
St. Ann's Bay Regional Hospital
08.2015 - 05.2018
Telephone Operator
St. Ann Health Department
12.2014 - 08.2015
Laboratory Technician
Brown's Town Community College
09.2007 - 11.2007
Food Chemistry
University of The West Indies Mona Campus
Criminal Justice
American Intercontinental University Weston Campus
Science Major
Brown's Town Community College
High School Diploma - Science Major
St. Hilda's Diocesan High
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