MHAY-ANN PRIETOS
Summary
Energetic, focused, hardworking professional offering over ten years of hospitality and customer service experience. Exposed to a multitude of unique industries ranging from retail, hospitality, beauty, cannabis and the airline industry during Covid 19. Proficient at multitasking while maintaining a genuine positive attitude and eagerness towards accomplishing set goals. Known for upholding a calm demeanor under high intense pressure and thrives in an exciting team-centered environment.
Overview
11
11
years of professional experience
Work History
Screen Print Operator
AR-EN Party Printers
03.2024 - Current
- Prepared and applied stencils, computer-generated decals or other decorative items to finished products.
- Custom mixed colors to match customers' desired color.
- Turned dials, handwheels, valves or switches to regulate conveyor speeds, machine temperature, air pressure and circulation.
- Produced on average over 1,500 impressions daily, working to meet shipping deadlines.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervisor with daily status report on all job tasks and workers' duties.
Manager / Agent In Charge
OKAY WEST TOWN DISPENSARY
05.2023 - 03.2024
- Maintain an in depth understanding of Illinois State regulations regarding cannabis and remain prepared to effectively lead a state inspector through unannounced inspections
- Assist in conducting daily and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory, and effectively respond to discrepancies
- Process and maintain records as necessary related to a delivery, inventory manifests, nightly and monthly inventory counts, POS transactions, cash flow reporting, logbooks, inventory adjustments and destructions reports
- Promote a welcoming environment that openly shares knowledge about cannabis and engages guest with appreciation for the plant
- Support and motivate the team in achieving daily, weekly and monthly sales goals
Cannabis Consultant
ASCEND WELLNESS HOLDINGS
08.2021 - 05.2023
- Greeted guest and verified proper customer identification, medical information and or paperwork
- Advised, educated and discussed strains, qualities and effects of products for both medicinal and recreational needs
- Handled heavy cash flow with accuracy and organization
- Stocked shelves and supplies while strategically displaying promotional items to increase sales
- Performed scheduled inventory counts and supply audits
- Stayed current on news and social on all topics related to the cannabis industry to help drive deeper conversations with guest/patients and peers
Lead International Flight Attendant
SPIRIT AIRLINES
09.2019 - 08.2021
- Provided exceptional customer service while ensuring passenger safety and comfort during the covid 19 pandemic
- Calmly and efficiently dealt with unruly passengers by collaborating with crew to de-escalate any situation and create a calm and positive experience ensuring a smooth operation
- Communicated directly with the captain and crew with flight route, safety procedures, emergency protocols and any special instructions for the flight
- Identified, document and analyzed cabin maintenance issues and promptly reported findings to captain
- Provided special assistance to passengers with disabilities or special requirements, including unaccompanied minors
- Conducted pre-flight checks on all cabin safety equipment including briefings with passengers
- Quickly responded to decisive, life-saving actions during in-flight medical emergencies
- Stayed up-to-date on all FAA safety regulations and completed yearly training on evacuations drills, medical emergencies and aircraft safety equipment
Assistant Bar Manager / Lead Bartender
JOYSTICKS ARCADE BAR AND LOUNGE
06.2017 - 09.2019
- Responsible for keeping bar staff and guests safe by monitoring behavior and drink flow with the help of security
- Delegated staff accordingly and stepped in when help was needed during high volume rushes to ensure quality service in a timely manner
- Successfully defused and resolved all conflicts or complications with a calm demeanor
- Monitored all activities including promotions, artist, entertainment and private parties ensuring availability through out the night
- Performed event planning duties for company buy outs and larger private parties
- Managed all cash handling including cash tip outs, processed credit card payments, writing paychecks and prepared bank deposit and delivered directly to the owners every night
- Provided exceptional training and coaching for both new bartenders and VIP servers
Receptionist / Hairstylist's Assistant
VELVET LAB HAIR STUDIOS
05.2017 - 02.2019
Bartender
ICEBAR
06.2014 - 02.2018
Education
Master Barbering Program
Paul Mitchell
Oviedo, Florida01.2017
Valencia College
Orlando, FL06-2014
St Lucie West Centennial HS
Port Saint Lucie, FL06-2012
Skills
- Leadership
- Clear communication
- Strategic thinking
- Project and time management
- Staff training and development
- Conflict resolution
- Problem solving
- Empathy with interpersonal skills
- Organizational skills and planning
- Inventory and cash handling
Hobbies and Interests
- Painting
- Dancing
- Listening to music
- Rock climbing
- Skating
- Cooking
- Knitting
- Reading fantasy novels
Timeline
Screen Print Operator
AR-EN Party Printers
03.2024 - Current
Manager / Agent In Charge
OKAY WEST TOWN DISPENSARY
05.2023 - 03.2024
Cannabis Consultant
ASCEND WELLNESS HOLDINGS
08.2021 - 05.2023
Lead International Flight Attendant
SPIRIT AIRLINES
09.2019 - 08.2021
Assistant Bar Manager / Lead Bartender
JOYSTICKS ARCADE BAR AND LOUNGE
06.2017 - 09.2019
Receptionist / Hairstylist's Assistant
VELVET LAB HAIR STUDIOS
05.2017 - 02.2019
Bartender
ICEBAR
06.2014 - 02.2018
Master Barbering Program
Paul Mitchell
Valencia College
St Lucie West Centennial HS
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