Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mhay Ann Carriza De Felipe

Las Vegas

Summary

Versatile professional with experience in autonomous vehicle operation and tax preparation, showcasing strong route planning and client communication skills. Excelled in improving delivery efficiency and client satisfaction rates, respectively. Proven ability in safety protocols and building rapport, achieving high levels of operational accuracy and customer loyalty.

Overview

8
8
years of professional experience

Work History

Autonomous Vehicle Operator

08.2023 - Current
  • Ensured safe transportation of goods by adhering to traffic regulations and safety protocols.
  • Maintained vehicle cleanliness and functionality for optimal performance during operations.
  • Improved delivery efficiency by planning routes and managing time effectively.
  • Conducted routine vehicle inspections to ensure safety and compliance.
  • Operated prototype Autonomous Vehicles, providing feedback on vehicle behavior and environmental challenges.
  • Coordinated local knowledge and map reading to navigate effectively, ensuring operational accuracy.

Tax Preparer

01.2022 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Assessed client tax situations to determine best filing options.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
  • Offered clients recommendations to reduce tax liabilities.
  • Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.
  • Enhanced accuracy of tax filings by meticulously reviewing financial documents and applying current tax laws.
  • Maintained up-to-date knowledge of tax regulations and legislation, ensuring compliance in all prepared returns.

Operational Manager

01.2022 - Current
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Managed operational schedules and client communications, optimizing productivity.
  • Developed and maintained reports to track performance and meet deadlines
  • Oversaw social media strategies to enhance client engagement

Sales Associate

06.2017 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Science - Business Management

Far Eastern University, Philippines
Philippines

Bachelor of Science - Business Management

Lyceum of The Philippines
Philippines

Cybersecurity - Cybersecurity

University of Nevada, Las Vegas
Las Vegas, NV
10-2023

Skills

  • Timely Deployment: Coordinated with cross-functional teams to ensure the timely deployment of fleet vehicles, meeting operational deadlines
  • Mission Accuracy: Implemented operational strategies to ensure precision in execution, enhancing overall team effectiveness
  • Minimize Downtime: Developed strategies to reduce vehicle downtime, ensuring fleet readiness and operational efficiency
  • Operations management
  • Route planning
  • Financial management
  • Navigation systems
  • Performance evaluations
  • Time management
  • Goal setting
  • Defensive driving
  • Schedule management
  • Fuel efficiency
  • Strategic planning
  • Planning and implementation
  • Management
  • Map reading
  • Trip scheduling
  • Driver communication
  • Vehicle cleaning
  • Vehicle diagnostics
  • Traffic awareness
  • Route adjustments
  • Vehicle troubleshooting
  • Organization skills
  • Bookkeeping
  • Client communication
  • Data gathering
  • Data inputting

Timeline

Autonomous Vehicle Operator

08.2023 - Current

Tax Preparer

01.2022 - Current

Operational Manager

01.2022 - Current

Sales Associate

06.2017 - 02.2019

Bachelor of Science - Business Management

Far Eastern University, Philippines

Bachelor of Science - Business Management

Lyceum of The Philippines

Cybersecurity - Cybersecurity

University of Nevada, Las Vegas

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Mhay Ann Carriza De Felipe