Mhayara Santana
Summary
Dynamic and reliable professional with a proven track record in organization and customer service, honed as a Client Personal Assistant. Excelled in team leadership and issue resolution, enhancing client satisfaction and operational efficiency. Skilled in inventory management and excellent communication, consistently achieving goals with keen attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Organizer
Self Employed
06.2018 - Current
- Organization of any rooms of houses and offices, as closets, kitchen, cabinets, etc.
- Identifying clients needs and follow their best interest
- Putting objects, clothes, papers, etc, in order and organized inside the available space and according to their needs and interest
Client Personal Assistant
Self Employed
04.2022 - 03.2024
- Oversaw personal calendar and coordinated appointments for future events.
- Maintained appropriate filing of personal documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Used discretion when handling confidential information.
- Provided assistance with medication management.
- Helped clients to maintain independence and quality of life.
- Provided emotional support and companionship to clients.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
Judge Assistant
TRT - 10 Region
12.2009 - 06.2018
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Helped making a list for office supplies for the office
- Produced drafts of communications with legal parts, governmental institution, and non-governmental organization
- Kept an organized schedule and deadlines
Manager
Power Industry
03.2004 - 12.2009
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Associate
Power Industry
01.2001 - 02.2004
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Law (Pre-Law)
UniCeub Brasilia University
Brasilia, Brazil12-2006
High School Diploma -
JK High School
Brasilia, Brazil12-2001
Skills
- Organization
- Issue Resolution
- Inventory Management
- Team Leadership
- Customer Service
- Computer Skills
- Sorting and Categorizing
- Excellent Communication
- Time Management
- Attention to Detail
- Business Administration
Certification
- CPR / AED + First Aid (BLS), from The Postgraduate Institute of Medicine
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Client Personal Assistant
Self Employed
04.2022 - 03.2024
Organizer
Self Employed
06.2018 - Current
Judge Assistant
TRT - 10 Region
12.2009 - 06.2018
Manager
Power Industry
03.2004 - 12.2009
Sales Associate
Power Industry
01.2001 - 02.2004
Bachelor of Science - Law (Pre-Law)
UniCeub Brasilia University
High School Diploma -
JK High School
Similar Profiles
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Lynette TapiaLynette Tapia
Organizer at Brighton Park Neighborhood CouncilOrganizer at Brighton Park Neighborhood Council