Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
MHD Fahed Al - Yousef

MHD Fahed Al - Yousef

Damascus,Syria

Summary

Ambitious and detail-oriented professional with a strong foundation in marketing principles and sales techniques. Equipped with a solid academic background in business and a passion for driving brand growth and customer engagement. Eager to apply analytical skills and creative thinking to develop impactful marketing campaigns and support sales initiatives. Strong communicator with excellent interpersonal skills, capable of building relationships and working collaboratively in team environments. Highly motivated to learn and contribute to achieving business objectives in a dynamic marketing and sales role Driven and innovative with knack for strategic thinking and creative problem-solving, bringing strong communication and analytical skills. Proven track record in project management and team leadership, with focus on brand development and market analysis. Ready to leverage talents to make significant impact in [Desired Position] role. Experienced marketing professional focused on developing innovative strategies to boost brand awareness and drive customer engagement. Skilled in leveraging digital platforms and data analytics to create impactful campaigns. Committed to fostering collaborative environments that enhance team performance and achieve business objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Advertising and marketing Manager

Time Center (ِAbaseen Mall)
Damascus, Syria
03.2024 - Current
  • Developed marketing strategies for effective brand positioning.
  • Led team to drive customer engagement and loyalty.
  • Coordinated with sales department for enhanced lead generation.
  • Established partnerships, fostering company reputation and outreach.
  • Managed social media campaigns to increase online presence.
  • Implemented SEO practices for improved website visibility.
  • Conducted market research, identifying emerging trends and opportunities.
  • Enhanced brand awareness by devising creative promotional activities.
  • Streamlined internal processes to enhance efficiency in the marketing department.
  • Aligned marketing objectives with business goals, ensuring coherent strategy implementation.
  • Negotiated contracts with external agencies, securing optimal terms for the company.
  • Directed content creation, boosting organic traffic on digital platforms.
  • Administered budget planning, guaranteeing cost-effective operations in the department.
  • Devised product launch plans for successful market entry and uptake.
  • Bolstered customer base through targeted direct email marketing campaigns.
  • Oversaw event management duties, delivering memorable experiences for attendees.
  • Facilitated training sessions to foster skill development amongst team members.
  • Analysed competitors' activities, keeping abreast of industry dynamics.
  • Delegated tasks effectively, ensuring productivity within the team.
  • Optimised ad spend through strategic pay-per-click campaign management.
  • Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favourable partnerships and increased growth.
  • Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
  • Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.

Sales person

Al-Araba Group for selling clothes
Damascus, Syria
07.2020 - 06.2024
  • Increased product visibility by creating compelling sales displays.
  • Promoted brand awareness for higher market penetration.
  • Enhanced customer loyalty with exceptional after-sales service.
  • Managed clients' accounts to ensure satisfaction and repeat business.
  • Conducted market research, identified new opportunities.
  • Developed effective sales strategies for improved performance.
  • Cultivated strong relationships with customers to increase retention rate.
  • Implemented up-selling techniques, boosted revenue growth.
  • Demonstrated products effectively to generate interest among potential buyers.
  • Provided comprehensive product knowledge to facilitate informed customer decisions.
  • Trained junior team members, fostered a collaborative environment.
  • Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
  • Streamlined the sales process for enhanced efficiency and productivity.
  • Utilised persuasive communication skills for successful deal closures.
  • Collaborated closely with marketing teams, ensured alignment of promotional activities with sales objectives.
  • Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.
  • Successfully negotiated contracts ensuring mutually beneficial terms for both parties involved.
  • Attended industry events and trade shows to network with potential clients and stay updated on latest market trends.
  • Recognised client needs through active listening, provided tailored solutions accordingly.
  • Maintained detailed records of all customer interactions in CRM system, facilitated smooth operations and improved customer management.
  • Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
  • Managed customer feedback, using objection-handling skills to resolve issues.
  • Maximised value of sales by effectively upselling customers to premium products and services.
  • Improved sales potential, developing and updating product knowledge through periodic training.
  • Proactively contacted and secured key accounts, contributing to significant increase in revenue growth.
  • Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
  • Completed and submitted accurate sales documentation using Salesforce.

  • Accounted for all inventory and ordered new stock.
  • Contacted satisfied customers to offer additional services.
  • Collected and processed payments.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Completed customer searches to generate new leads.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Built lasting relationships with clients through customer service interactions.
  • Presented latest merchandise to prospective buyers.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Used consultative sales approach to understand and meet customer needs.
  • Developed new business by networking with valuable customers.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Increased current product and service sales through knowledgeable customer advice.
  • Provided customers with price information and handled financial transactions.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Built rapport with new and existing customers to boost client retention.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Negotiated best-possible prices for maximised profit levels.
  • Improved new business using targeted door-to-door selling.
  • Handled high-volume telesales enquiries within call-time targets.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Demonstrated product features and functions to engage potential customers.
  • Maintained quality assurance standards for all products and services.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Enhanced new business acquisition through strategic networking and lead generation.
  • Processed customer payments and set up direct debits for long-term service contracts.
  • Used management software and data analysis to forecast product demand.
  • Devised pitches and presentations targeted to client needs for improved deal closing.

Education

Economic

Economic department of accounting
Damascus/ Syria
09.2021 -

Skills


  • workning under pressure
  • Motivation skills
  • Problem-solving
  • Communication skills
  • Excellent computer skills
  • Team building
  • Strategic planning
  • Leadership
  • Public Relations
  • Social media marketing
  • Upselling
  • Marketing
  • Flexibility
  • Strong ability to resolve customers' complaints and concerns
  • Strong ability to understand and follow specific instruction
  • Ability to motivate staff and maintain good relations

Languages

Arabic
Native
English
Upper intermediate

Certification

Local and international driving license

Timeline

Advertising and marketing Manager

Time Center (ِAbaseen Mall)
03.2024 - Current

Economic

Economic department of accounting
09.2021 -

Sales person

Al-Araba Group for selling clothes
07.2020 - 06.2024
MHD Fahed Al - Yousef