M. Heather Hickman
Alliance,United States
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Executive Assistant to the President and Board
University Of Mount Union
Alliance, OH
07.2020 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created expense reports, budgets and filing systems for management team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Managed and reviewed filing and office systems.
- Worked with senior management to initiate new projects and assist in various processes.
Executive Assistant to the Provost
University Of Mount Union
Alliance, OH
07.2009 - 07.2020
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Organized and coordinated conferences and monthly meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed and reviewed filing and office systems.
Program Assistant Physician Assistant Program
University Of Mount Union
Alliance, United States
03.2008 - 07.2009
- Collaborated with team members to achieve target results.
Faculty Secretary
University Of Mount Union
Alliance, United States
10.2007 - 03.2009
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Church Secretary
Union Avenue United Methodist Church
Alliance, OH
06.2005 - 10.2007
- Handled church correspondence, member database and building scheduling.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Created and updated membership rosters, church documents and basic reports.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and implemented standard operating procedures for records handling.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Used Church Windows to prepare various correspondence, reports and other written material.
- Managed filing system, entered data and completed other clerical tasks.
Education
Master of Arts - Higher Education Administration
The Ohio State University
Columbus, OH 09.1984 - 06.1990
Bachelor of Arts - Liberal Arts
Glenville State College
Glenville, WV 08.1978 - 05.1984
Associate of Arts - Administrative Science
Glenville State College
Glenville, WV 01.1979 - 05.1981
Skills
Travel accommodations
Accomplishments
- Planned campus meetings, lunches and special events for groups of 150+ employees and students.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to the President and Board
University Of Mount Union
07.2020 - Current
Executive Assistant to the Provost
University Of Mount Union
07.2009 - 07.2020
Program Assistant Physician Assistant Program
University Of Mount Union
03.2008 - 07.2009
Faculty Secretary
University Of Mount Union
10.2007 - 03.2009
Church Secretary
Union Avenue United Methodist Church
06.2005 - 10.2007
Master of Arts - Higher Education Administration
The Ohio State University
09.1984 - 06.1990
Associate of Arts - Administrative Science
Glenville State College
01.1979 - 05.1981
Bachelor of Arts - Liberal Arts
Glenville State College
08.1978 - 05.1984
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