MHELCA PEREZ
Summary
Skilled clinical laboratory professional with comprehensive expertise in laboratory settings, procedures and testing. Demonstrated proficiency in utilizing laboratory procedures while ensuring compliance with Safety and HIPAA regulations. Adept at adapting to changing requirements and supporting team objectives. Reliable, efficient, and equipped with capabilities in specimen analysis and laboratory safety protocols.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Technician
Children's Hospital Los Angeles
12.2014 - Current
- Act as a support to PLM and CHLA care team by mainly answering at least 85% of calls with accurate and actual information, addressing clinician inquiries promptly and professionally.
- Responsible in faxing and handling sensitive patient information with confidentiality, always following HIPPA guidelines
- Assists in maintaining laboratory records both electronically and in hardcopy form.
- Provide verbal test results and findings to the physician and care team and maintain precise documentation to the patient's chart.
- Gather patient's information that calls for appointment for Outreach location and for Platelet Aggregation test, then schedule and confirms the appointment.
- Receives, verify and file send out reports from the reference laboratory.
- Verify insurance eligibility
- Makes sure that tests that are ordered as STAT, delayed and cancelled tests are well communicated to each physician in a timely manner.
- Receives priority results from the reference laboratory and reports it verbally to the ordering physician in a timely manner.
- Takes responsibility in addressing customers concerns in a timely and professional manner. Makes a thorough documentation.
- Demonstrate leadership ability in handing challenging complaints and situations. Shows understanding when to escalate the issue.
- Performs other duties as requested, such as projects and joining the committee
- Helped trained new laboratory technicians, ensuring consistent adherence to best practices and standard operating procedures.
- Practice laboratory efficiency by streamlining sample processing and data entry procedures by verifying specimen identification and assesses appropriateness by knowing the factors that affects procedure and results.
- Collaborate with other laboratories or hospitals to obtain the necessary patient results and histories for finalizing testing and diagnosis.
- Consistently met thigh-performance standards, providing verbal results and maintaining precise documentation of tests results.
- Contacted physicians, nursing stations, institutions, reference laboratories and between departments for resolution assistance with unusual or unclear tests orders and request for diagnostic results and clinical notes.
Laboratory Assistant/Medical Transcriber
Omnipath Diagnostics Laboratory
01.2000 - 12.2014
- Receive biopsy samples, verify requisitions for accuracy and enter patient's information into the computer. Gross and described received pathology samples.
- Cross trained at Cytology Department
- Participated in staining the slides including routine Hematoxylin and Eosin and some special stains such as immunoperoxidase stains.
- Changed the reagents on the automated tissue processor, automated stainer, and automated immunoperoxidase stainer.
- Performed the cover slipping of prepared slides
- Assist the supervisor and train the new hired staff
- Transcribe pathology findings recorded by Dermatopathologist/Pathologist utilizing electronic dictation.
- Enter pathology and cytology information for surgical and consultation reports into computer system utilizing written codes provided by Dermatopathologist/Pathologist.
- Handled inventory management associated with supplies.
- Answer phones for client services
- Call positive results to the clients, mail reports, return slides, paraffin blocks and mail supplies per client's request.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
Laboratory Tech/Date Entry Verifier
BioPath Clinical Laboratory
05.2001 - 04.2004
- Enter patient's demographic information and test ordered from medical requisition form into the computer.
- Receive and process specimens by using correct method on handling specimens in Chemistry and Microbiology Department
- Understands to use and maintain lab equipment
- Troubleshooting test systems and taking appropriate action where indicated
- Verified accuracy over 1000+ requisition form entered into the computer a night.
- Call clients for results and verification
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Posted payments to accounts and maintained records.
- Managed high-volume insurance verifications within pressured timeframes for productive medical necessity
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Track insurance verifications and claim progress.
- Utilizing job knowledge, judgment, and problem-solving skills to ensure quality
Data Entry
West Coast Clinical Laboratory
02.2002 - 03.2004
- Verify and enter patient's information into the computer
- Enter results into the computer's system
- Handled incoming calls from doctor offices, convalescent homes, and medical facilities requesting lab results.
- Call positive results to the clients.
- Follow-up on any problems regarding missing specimens, redraw, etc.
- Make sure all send-out specimens were completed.
Data Entry
Healthline Clinical Laboratory
06.1998 - 09.1999
- Verify and enter patient's information into the computer.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Enter all routine, Cytology and PAP smear test orders into the computer's system.
Education
Associate of Science - Physiology, Anatomy, Chemistry, Psychology, Micro
Pierce College
Winnetka, CA06-2004
Skills
- Have over 27 years’ experience in the Clinical and Diagnostic Laboratory/Histology/
- Proficient in Medical Transcribing
- Able to type minimum 55 wpm including 10 key
- Competent in using various applications including Word, Excel, and Access
- Vast knowledge of medical terminology, specimen tubes and requirements for blood tests
- Excellent customer service practice and experiences
- Honest, hardworking, friendly and with integrity
- Dedicated to getting the job done quickly and efficiently
- Team player or able to work alone with little or no supervision
- Very reliable and dependable
- Has experience in Medical Billing and insurance verification
- Good telephone etiquette
Certification
Certificate obtained: Medical Biller and Health Claims Examiner, 2000 – Adelante Career Institute, Van Nuys, CA U.S.A.
Courses taken: Medical terminology, typing, 10-key, ICD-9 and CPT Codes
Diploma Obtained: High School, 1997 – Bauan High School, Batangas, Philippines
Timeline
Clinical Laboratory Technician
Children's Hospital Los Angeles
12.2014 - Current
Data Entry
West Coast Clinical Laboratory
02.2002 - 03.2004
Laboratory Tech/Date Entry Verifier
BioPath Clinical Laboratory
05.2001 - 04.2004
Laboratory Assistant/Medical Transcriber
Omnipath Diagnostics Laboratory
01.2000 - 12.2014
Data Entry
Healthline Clinical Laboratory
06.1998 - 09.1999
Associate of Science - Physiology, Anatomy, Chemistry, Psychology, Micro
Pierce College
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