Mher Avetisyan
Granada Hills,CA
Summary
A dedicated and thorough Case Manager with a solid background in handling subpoena copy services. Experienced in coordinating the drafting, delivery, and tracking of legal documents while ensuring all requirements are met. Proven ability to maintain precise records, interact effectively with legal professionals, and navigate complex legal scenarios. Known for exceptional customer service, improving workflows, and enhancing operational efficiency. Demonstrates proactive problem-solving skills, attention to detail, and strong organizational capabilities, providing reliable and timely support in intricate legal cases.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nork Construction
09.2021 - Current
- Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services
- Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Performing data entry on tracking systems for recording call notes, questions, and suggestions
- Adhering to Company attendance, punctuality, and meal and rest break requirements
- Maintaining the concentration and focus in order to meet performance goals
Case Manager
Platinum Copy
04.2024 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Cashier
Massis Kabob
07.2022 - 10.2023
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Worked closely with the shift manager to solve problems
- Greeted customers entering the store and responded promptly to customer needs
- Worked collaboratively with team members to ensure timely and accurate completion of orders, contributing to a positive work environment
- Assisted customers with returns, refunds and resolving transaction issues
Education
High School Diploma -
Anderson W. Clark Magnet High School
07.2023
Bachelors of Biomedical Engineering (In Progress) - Biomedical Engineering
Glendale Community College
Skills
- Proper Storage Procedures
- Strong customer service orientation
- Ability to build and maintain strong relationships with existing clients
- Ability to adapt to changing situations and work schedules
- Able to collaborate effectively with co-workers
- Accurate Money Handling
- Order Processing
- Microsoft Excel
- Call Center Operations
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
Personal Information
Title: First-Year Biomedical-Engineering Student
Languages
Armenian
Native or Bilingual
Russian
Professional Working
English
Native or Bilingual
Timeline
Case Manager
Platinum Copy
04.2024 - 08.2024
Cashier
Massis Kabob
07.2022 - 10.2023
Customer Service Representative
Nork Construction
09.2021 - Current
High School Diploma -
Anderson W. Clark Magnet High School
Bachelors of Biomedical Engineering (In Progress) - Biomedical Engineering
Glendale Community College
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