MHISANI SMITH
Phoenix,AZ
Summary
Motivated behavioral health professional, possessing broad range of experience in delivering intensive case management within the mental health community. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Skilled at tackling challenges head-on and applying conflict resolution skills to achieve optimal results for clients. Always ready to advance professionally with challenging work while achieving company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
High Needs Case Manager
Jewish Family and Children's Services
Phoenix, AZ
01.2019 - Current
- Provides ongoing case management services to families and children with intense needs.
- Keeps an open communication with therapist, law enforcement, hospitals, agencies, DCS workers, probation/parole, clinical managers and health providers Works comfortably in a clinical team setting with the family/client's home and community.
- Knowledge of techniques and approaches to identify the child's/family's, adult's underlying, unmet needs and can differentiate needs from services.
- Actively facilitating of a Child and Family Team meeting with the ability to recognize child, family, client strengths and to state strengths in functional terms.
Child Developmental Home (DDD Foster Home)
License Resource Home
Tolleson, AZ
03.2015 - Current
- Built solid and trusting rapport with children, fostering trust and communication to meet needs.
- Organized activities for birth parents and in-home support counselors.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Carried out day-day-day duties accurately and efficiently.
- Used interactive visuals and worksheets to teach each foster child life skills techniques.
Convenience Store Supervisor
Sodexo
Phoenix, AZ
01.2016 - 01.2021
- Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address performance issues and safeguard productive team dynamic and morale.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Maximized performance by monitoring and completing daily activities while mentoring team members simultaneously.
Family Specialist
Aid To Adoption Of Special Kids
Peoria, AZ
06.2020 - 10.2020
- Develop and carry out a post-placement service plan coordinated with the identified case plan for the child and in accordance with the self-identified needs of the family.
- Assist families in identifying training and support needed through the course of placement.
- Visited home environments to verify potential parents comprehensive life, technical, parenting, and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Documented data and completed accurate updates to case records.
- Completed home welfare checks to align with state and program guidelines.
Internship Student
UMOMs Independent Living Group Home
Phoenix, AZ
01.2019 - 05.2019
- Established compassionate and caring relationships with residents.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Used skills such as active listening and collaborative problem-solving daily to connect with residents and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Prepared healthy meals, maintained clean environments and laundered clothes.
Early Childhood Habilitation Provider
A Brighter Avenue
Phoenix, AZ
05.2018 - 08.2018
- Observed client behavior and collected, documented and summarized data to formulate treatment plans.
- Implemented prescribed behavioral skills training to reduce problem behavior.
- Updated parents and caregivers on client progress to visualize client trajectory.
- Guided independent study, enrichment work and remedial work set up and assigned by Licensed ABA professional.
- Worked with members to promote learning and pro-social development.
Education
Master of Science - Psychology, W/ Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ07.2021
Bachelor of Science - Psychology & Justice Studies
Grand Canyon University
Phoenix, AZ04.2019
Skills
- Interpersonal Communication
- Good listening skills
- Planning and Coordination
- Conflict resolution
- Multitasking abilities
- Organization and Time management
Certification
- CPI Trained
- Article 9
- First Aid/CPR Certified
- Level One Fingerprint Clearance
Timeline
Family Specialist
Aid To Adoption Of Special Kids
06.2020 - 10.2020
High Needs Case Manager
Jewish Family and Children's Services
01.2019 - Current
Internship Student
UMOMs Independent Living Group Home
01.2019 - 05.2019
Early Childhood Habilitation Provider
A Brighter Avenue
05.2018 - 08.2018
Convenience Store Supervisor
Sodexo
01.2016 - 01.2021
Child Developmental Home (DDD Foster Home)
License Resource Home
03.2015 - Current
Master of Science - Psychology, W/ Emphasis in Forensic Psychology
Grand Canyon University
Bachelor of Science - Psychology & Justice Studies
Grand Canyon University
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