With more than a decade of extensive experience across various sectors, including Mortgages, Retail Banking, Telecommunications, Credit Cards, Rent-a-Car, Human Resource Management, and Recruitment, I am poised to harness my expertise to propel organizational success. My track record of delivering top-notch service and innovative HR solutions underscores my value as an asset. I am passionate about driving team growth, streamlining operational efficiency, and empowering leadership to achieve sustainable results and advance business objectives.
Hi, I’m
Mhondee Uchi Aromin
Doha
Summary
Overview
19
years of professional experience
Work History
Earthsmart Manpower WLLAl Sadd
Business Development Executive (Recruitment)
08.2017 - 01.2025
Job overview
- Identifying, qualifying, and securing business opportunities
- Building business relationships with current and potential clients
- Collaborating with sales and leadership to secure, retain, and grow accounts
- Creating informative presentations and Ads; Presenting and delivering information to potential clients at client meetings
- Managing the company’s social media accounts
- Responding to client requests for proposals and creating and maintaining a list/database of prospective clients
- Maintaining short- and long-term business development plans
- Maintaining a database (Excel, etc.) of prospective client information
- Cold calling; making multiple outbound calls to potential clients
- Understanding client needs and offering solutions and support
- Researching potential leads from business directories, web searches, or digital resources
- Closing sales and working with clients through the closing process
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews
- Collaborating with management on sales goals, planning, and forecasting
Almana Rent-A-Car - HERTZ International FranchiseeDoha
Senior Customer Service Representative cum Administrative Assistant
10.2011 - 08.2017
Job overview
- Responsible for managing the rental process; both rentals and returns
- Answer questions and provide directions to the clients in person or over the phone in a courteous and expeditious manner
- Maximize revenue opportunities by promoting optional services and promotional sale
- Operate within the areas of rental counter and exit gate to the location
- Write rental agreements; maintain all paperwork associated with the rental
- Take necessary steps to facilitate a rental
- Follow up with clients for payments, documentations, service, collection and delivery of vehicles
- Adhere to company policy and procedure to assure audit compliance
- Consistently demonstrate excellent customer service skill
- Conduct business safely
- Maintain company standards in appearance, attendance, manner, ethics and professionalism
HighMoon Decoration LLCDubai
Administrative Assistant
06.2011 - 09.2011
Job overview
- Provided administrative support to the company
- Open, sort and distribute incoming correspondence, including faxes and email
- Create and modify documents such as quotations, invoices, reports, memos and letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Offices or other programs
- Provide appropriate and accurate responses to clients queries over the phone and thru email
- Schedule and co-ordinate meetings and appointments
- Source and collate employee data; maintain complete employee database
- Maintain confidentiality in all aspects of client and staff information
- Interact with clients, suppliers and visitors
- Answer telephones and transfer to appropriate staff member
- Perform general clerical duties to include, but not limited to, encoding, copying, mailing and filing
- File and retrieve organizational documents, records and reports
- Perform other duties, functions and tasks requested or entrusted by you Superiors
TATA Consultancy Services (Philippines) Inc.Bonifacio Global City
Business Process Associate / Verification Officer
01.2011 - 05.2011
Job overview
- Communicates with clients over the phone and provide appropriate and accurate responses to their queries regarding their credit card application
- Reviewing application forms against pre-set criteria regarding qualifications, certificates, and experience and position types
- Conducting a range of labour checks and collect supporting documents from the clients before submitting the application for final approval
- Ensuring KPI’s with respect to turnaround times and quality are met
COGNIZANT Technology Solutions Philippines Inc.Fort Bonifacio
Senior Process Associate
02.2010 - 12.2010
Job overview
- Key-in accurately pertinent info of an order in the client-supplied application in accordance with the given project specifications and follow the standard procedures of the process
- Apply technical knowledge and procedures when assisting clients queries in email and thru phone
AEGIS PeopleSupport (Phils.), Inc.Makati City
Inbound Customer Service Representative / Telephone Banker
03.2008 - 11.2009
Job overview
- Provide comprehensive and quality customer care at all times
- Provide appropriate and accurate responses to customer queries
- Apply technical knowledge and procedures when servicing customer queries
- Responsible for meeting outlined production goals and targets
- Learn client’s websites, policies, procedures and any back-end systems they may use for email, products, shipping, and/or back order information
- Communicate effectively and efficiently with internal and external customers
- Perform other duties, functions and tasks that are incidental or inherent to your duties, or those which may be required, requested or entrusted to you by your Superiors
AMDATEX Las Piñas Services, Inc.Las Piñas City
Business Process Associates-Production / Data Entry
04.2006 - 02.2008
Job overview
- Key-in accurately pertinent info of an order in the client-supplied application in accordance with the given project specifications
- Codes, searches, examine, reviews, screens, types, and proof’s the valid documents as required by the project
- Checks accuracy of encoded data before going to the next field or order and achieve the required output as set by the management
- Asks for updates or changes in instruction in case they were absent for a short or long period of time and ensures that all relevant documents, forms, and records are properly and completely filled-up
- Informs immediate superior of any discrepancies and problems encountered while doing the assigned task and raised queries to immediate superior for any unclear instructions on the project
- Ensures cleanliness and orderliness in the work area and strictly adhere to company policies
Jollibee Foods CorporationMakati City
Service Crew
08.2005 - 01.2006
Job overview
- Strictly follows SOC (Standard Observation Checklist) of the company
- Reinforces food safety/food hygiene procedures, cleanliness and sanitation
- Satisfying customers through excellent service
Education
AMA Computer Learning CenterTaguig City
ASSOCIATE DEGREE from COMPUTER SYSTEM DESIGN & PROGRAMMING
01.2006
University Overview
Skills
- Customer Service Excellence
- Team Leadership and Development
- Operational efficiency
- HR Solutions & Strategy
- Recruitment and Talent Acquisition
- Client Relationship Management
- Cross-industry knowledge
- Change Management
- Project Management
- Data-Driven Decision Making
- Financial Services Expertise
- Customer-Centric Approach
- Communication & Negotiation Skills
- Training & Development
- Regulatory Compliance
- Business Process Improvement
Affirmation
Affirmation
I affirm that the foregoing information is true and correct to the best of my knowledge and belief.
Timeline
Business Development Executive (Recruitment)
Earthsmart Manpower WLL
08.2017 - 01.2025
Senior Customer Service Representative cum Administrative Assistant
Almana Rent-A-Car - HERTZ International Franchisee
10.2011 - 08.2017
Administrative Assistant
HighMoon Decoration LLC
06.2011 - 09.2011
Business Process Associate / Verification Officer
TATA Consultancy Services (Philippines) Inc.
01.2011 - 05.2011
Senior Process Associate
COGNIZANT Technology Solutions Philippines Inc.
02.2010 - 12.2010
Inbound Customer Service Representative / Telephone Banker
AEGIS PeopleSupport (Phils.), Inc.
03.2008 - 11.2009
Business Process Associates-Production / Data Entry
AMDATEX Las Piñas Services, Inc.
04.2006 - 02.2008
Service Crew
Jollibee Foods Corporation
08.2005 - 01.2006
AMA Computer Learning Center
ASSOCIATE DEGREE from COMPUTER SYSTEM DESIGN & PROGRAMMING
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