Mhret Tareke
Las Vegas,NV
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various front office operations.
Overview
8
8
years of professional experience
Work History
Front Desk Agent/Shift Supervisor
Fontainebleau
11.2023 - Current
- Manage online, phone, and in-person room reservations, ensuring seamless guest experiences
- Handle payments and efficiently resolve guest issues, contributing to high customer satisfaction
- Coordinate special events and VIP services, demonstrating exceptional organizational skills
- Solve guest problems and exceed customer expectations
- Train new employees and provide monthly safety training,Train and develop hotel staff to ensure happy guests and content employees.
- Communicate organizational needs, manage employee performance, offer mentorship, provide guidance, and develop and support their team members
Customer Service Specialist (Remote)
Conduent (Aetna Medicare)
01.2023 - 10.2023
- Executed document preparation and complex problem-solving, enhancing overall customer satisfaction
- Managed sensitive data entry, adhering to HIPAA regulations and ensuring patient privacy
Front Desk Agent/ Night Auditor/ New Hire Trainer
Caesar’s Entertainment
06.2018 - 06.2023
- Delivered personalized guest services, significantly boosting guest satisfaction ratings
- Managed high-volume interactions using LMS software, optimizing guest account and room information management
Inventory Control Agent
Caesars Entertainment
06.2016 - 06.2018
- Collaborated in VIP arrivals planning, ensuring customized guest experiences
- Established a track record for impeccable service through proactive communication and operational efficiency
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
01.2013
Skills
- Training and mentoring
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Schedule oversight
- Consulting
- Shift reporting
- Attendance oversight
- Team motivation
- Strong verbal and written communication
- Complaint resolution
Timeline
Front Desk Agent/Shift Supervisor
Fontainebleau
11.2023 - Current
Customer Service Specialist (Remote)
Conduent (Aetna Medicare)
01.2023 - 10.2023
Front Desk Agent/ Night Auditor/ New Hire Trainer
Caesar’s Entertainment
06.2018 - 06.2023
Inventory Control Agent
Caesars Entertainment
06.2016 - 06.2018
Bachelor of Arts - Criminal Justice
University of Phoenix