Summary
Overview
Work History
Education
Skills
Timeline
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Mhret Tareke

Las Vegas,NV

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various front office operations.

Overview

8
8
years of professional experience

Work History

Front Desk Agent/Shift Supervisor

Fontainebleau
11.2023 - Current
  • Manage online, phone, and in-person room reservations, ensuring seamless guest experiences
  • Handle payments and efficiently resolve guest issues, contributing to high customer satisfaction
  • Coordinate special events and VIP services, demonstrating exceptional organizational skills
  • Solve guest problems and exceed customer expectations
  • Train new employees and provide monthly safety training,Train and develop hotel staff to ensure happy guests and content employees.
  • Communicate organizational needs, manage employee performance, offer mentorship, provide guidance, and develop and support their team members

Customer Service Specialist (Remote)

Conduent (Aetna Medicare)
01.2023 - 10.2023
  • Executed document preparation and complex problem-solving, enhancing overall customer satisfaction
  • Managed sensitive data entry, adhering to HIPAA regulations and ensuring patient privacy

Front Desk Agent/ Night Auditor/ New Hire Trainer

Caesar’s Entertainment
06.2018 - 06.2023
  • Delivered personalized guest services, significantly boosting guest satisfaction ratings
  • Managed high-volume interactions using LMS software, optimizing guest account and room information management

Inventory Control Agent

Caesars Entertainment
06.2016 - 06.2018
  • Collaborated in VIP arrivals planning, ensuring customized guest experiences
  • Established a track record for impeccable service through proactive communication and operational efficiency

Education

Bachelor of Arts - Criminal Justice

University of Phoenix
01.2013

Skills

  • Training and mentoring
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Schedule oversight
  • Consulting
  • Shift reporting
  • Attendance oversight
  • Team motivation
  • Strong verbal and written communication
  • Complaint resolution

Timeline

Front Desk Agent/Shift Supervisor

Fontainebleau
11.2023 - Current

Customer Service Specialist (Remote)

Conduent (Aetna Medicare)
01.2023 - 10.2023

Front Desk Agent/ Night Auditor/ New Hire Trainer

Caesar’s Entertainment
06.2018 - 06.2023

Inventory Control Agent

Caesars Entertainment
06.2016 - 06.2018

Bachelor of Arts - Criminal Justice

University of Phoenix

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Mhret Tareke