Summary
Overview
Work History
Education
Skills
Timeline
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Mi-chael Dunnorm

Aubrey,TX

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

9
9
years of professional experience

Work History

Tax Professional

H&r Block
11.2023 - Current
  • Increased client satisfaction by providing timely and accurate tax preparation services.
  • Streamlined tax filing processes for improved efficiency and accuracy.
  • Resolved complex tax issues with thorough research and effective communication.
  • Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
  • Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.


Senior Collector

Greenberg Grant & Richards
11.2023 - 02.2024
  • Conducted an average of 250 outbound calls daily.
  • Business to Business collection
  • Processed payments via online software.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Worked an average of 150 accounts daily.

Charge Off Collector

TMX Finance Family Of Companies
10.2022 - 07.2023
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Maintained a high volume of calls and met the demands of a busy and productive group.
  • Achieved performance goals on a consistent basis.
  • Reached out to approximately 200 account holders daily.
  • Evaluated, researched, and resolved discrepancies.
  • Proactively identified solutions for customers experiencing credit issues.
  • Collected on past due and current car loans.

Senior Account Manager

Harris & Harris Law Office
03.2019 - 05.2022
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Achieved performance goals on a consistent basis.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Reached out to approximately 200 account holders daily
  • Proactively identified solutions for customers experiencing credit issues.
  • Worked with customers to develop strategic business and account plans.
  • Processed payment via online software.
  • Collected on moving violations, state personal, property, and business taxes.


Loan Specialist

FMS Solutions
08.2015 - 02.2019
  • Developed and maintained relationships with customers, lenders, and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Negotiated loan terms and conditions with customers to secure the best deal.
  • Proactively identified solutions for customers experiencing credit issues.
  • Reached out to approximately 200 account holders daily.
  • Defaulted student loan collection.
  • Processed payments via online software.

Education

Associate of Arts - Business

Olive Harvey College
Chicago,IL
05.2022

Skills

  • Microsoft PowerPoint
  • Microsoft Word
  • Internal Revenue Service Correspondence
  • Tax code knowledge
  • Payment Processing
  • Account updating
  • Call Management
  • Task Delegation
  • Accurate data entry

Timeline

Tax Professional

H&r Block
11.2023 - Current

Senior Collector

Greenberg Grant & Richards
11.2023 - 02.2024

Charge Off Collector

TMX Finance Family Of Companies
10.2022 - 07.2023

Senior Account Manager

Harris & Harris Law Office
03.2019 - 05.2022

Loan Specialist

FMS Solutions
08.2015 - 02.2019

Associate of Arts - Business

Olive Harvey College

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Mi-chael Dunnorm