Proven professional with a track record of enhancing client satisfaction and improving efficiency, notably at Costco. Expert in food handling safety and possessing exceptional organizational skills, I have successfully driven sales and fostered collaborative environments across various roles. My adeptness in both customer service and meticulous attention to detail has consistently contributed to achieving favorable outcomes and operational excellence.
Overview
24
24
years of professional experience
Work History
Bakery Associate
Costco
11.2022 - 03.2024
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
Provided support to other departments within the store as needed, fostering a collaborative work environment.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Improved bakery efficiency through effective time management and prioritization of tasks.
Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
Front Office Assistant
Dr Loxley
05.2019 - 08.2022
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Reviewed and updated customer information in database for accuracy.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Supported staff members with administrative tasks, improving productivity across various departments.
Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Provided training support for new hires, contributing to their successful integration into the team environment.
Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
Legal Assistant
Law Offices of Freeman and Freeman
09.2000 - 04.2014
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.