Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Alexander

Pittsburg,CA

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management .

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Operations and Training Manager

Drybar
09.2022 - Current
  • Supervise a 4 location territory
  • Lead financial analysis, creating and managing budgets and maximizing profit while minimizing expenses.
  • Leading Product Education and Technical & Operational training
  • Hiring, onboarding, training and retaining new talent
  • Experience in Dayforce onboarding, Payroll and scheduling for all team members.
  • Overseeing business KPI's, P&L and daily shop budgets
  • Spearheading client experience and shop operations.
  • Strategic planning to achieve business objectives
  • Providing Leadership and Mentoring to promote growth within the company
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Dual Store Manager

Drybar
11.2021 - Current
  • Run daily operations for 2 Locations
  • Strategic planning for both locations
  • Hiring, onboarding and training
  • Managing schedules and optimizing books
  • Resolving client escalations for both locations
  • Analyzing profit and loss, creating budget and sales goals
  • Completing payroll
  • Maximizing appointment calendar and booking system
  • Managing and overseeing inventory for both locations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Shop Manager

Drybar
03.2017 - 11.2021
  • Run daily salon operations
  • Managing appointments/booking system
  • Resolving client complaints
  • Overseeing schedules for Front Desk team and team of Stylists
  • Managing inventory and ordering supplies
  • Analyzing P&L and Creating sales goals & budgets
  • Managing and completing payroll
  • Counting register and completing bank deposits.
  • Managed inventory control, cash control, and store opening and closing procedures.

Stylist / Front Desk

Drybar
07.2016 - 03.2017
  • Checking guests in and out
  • Giving the ultimate customer service experience
  • Explaining and selling products and tools
  • Maintaining the cleanliness of the salon
  • Giving amazing blowouts
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Spa Front Desk Agent

Elements Massage
03.2016 - 01.2017
  • Booking/confirming appointments
  • Turn over massage rooms to the highest standard
  • Selling and managing memberships
  • Keeping spa clean and organized
  • Ensuring all guests left happy and relaxed.

Host/ Server

Outback Steakhouse
12.2015 - 11.2016
  • Greeting and seating guests
  • Taking orders and Inputting orders in POS system
  • Running drinks and food
  • Giving each and every guest great customer service
  • Attention to detail
  • Taking payment.

Education

Cosmetology -

San Jose City College
01.2016

Skills

  • Inventory Management (5 years)
  • Product and Operational Education
  • Management (5 years)
  • Customer Service (9 years)
  • Payroll
  • Profit & Loss
  • Human Resources
  • Team Management
  • Store Management Experience
  • Training Methods

Certification

Licensed Cosmetologist, 06/01/16

Timeline

Area Operations and Training Manager

Drybar
09.2022 - Current

Dual Store Manager

Drybar
11.2021 - Current

Shop Manager

Drybar
03.2017 - 11.2021

Stylist / Front Desk

Drybar
07.2016 - 03.2017

Spa Front Desk Agent

Elements Massage
03.2016 - 01.2017

Host/ Server

Outback Steakhouse
12.2015 - 11.2016

Cosmetology -

San Jose City College
Mia Alexander