Mia Alexander
Pittsburg,CA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Operations and Training Manager
Drybar
09.2022 - Current
- Supervise a 4 location territory
- Lead financial analysis, creating and managing budgets and maximizing profit while minimizing expenses.
- Leading Product Education and Technical & Operational training
- Hiring, onboarding, training and retaining new talent
- Experience in Dayforce onboarding, Payroll and scheduling for all team members.
- Overseeing business KPI's, P&L and daily shop budgets
- Spearheading client experience and shop operations.
- Strategic planning to achieve business objectives
- Providing Leadership and Mentoring to promote growth within the company
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Dual Store Manager
Drybar
11.2021 - Current
- Run daily operations for 2 Locations
- Strategic planning for both locations
- Hiring, onboarding and training
- Managing schedules and optimizing books
- Resolving client escalations for both locations
- Analyzing profit and loss, creating budget and sales goals
- Completing payroll
- Maximizing appointment calendar and booking system
- Managing and overseeing inventory for both locations.
- Trained and guided team members to maintain high productivity and performance metrics.
Shop Manager
Drybar
03.2017 - 11.2021
- Run daily salon operations
- Managing appointments/booking system
- Resolving client complaints
- Overseeing schedules for Front Desk team and team of Stylists
- Managing inventory and ordering supplies
- Analyzing P&L and Creating sales goals & budgets
- Managing and completing payroll
- Counting register and completing bank deposits.
- Managed inventory control, cash control, and store opening and closing procedures.
Stylist / Front Desk
Drybar
07.2016 - 03.2017
- Checking guests in and out
- Giving the ultimate customer service experience
- Explaining and selling products and tools
- Maintaining the cleanliness of the salon
- Giving amazing blowouts
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Spa Front Desk Agent
Elements Massage
03.2016 - 01.2017
- Booking/confirming appointments
- Turn over massage rooms to the highest standard
- Selling and managing memberships
- Keeping spa clean and organized
- Ensuring all guests left happy and relaxed.
Host/ Server
Outback Steakhouse
12.2015 - 11.2016
- Greeting and seating guests
- Taking orders and Inputting orders in POS system
- Running drinks and food
- Giving each and every guest great customer service
- Attention to detail
- Taking payment.
Education
Cosmetology -
San Jose City College
01.2016
Skills
- Inventory Management (5 years)
- Product and Operational Education
- Management (5 years)
- Customer Service (9 years)
- Payroll
- Profit & Loss
- Human Resources
- Team Management
- Store Management Experience
- Training Methods
Certification
Licensed Cosmetologist, 06/01/16
Timeline
Area Operations and Training Manager
Drybar
09.2022 - Current
Dual Store Manager
Drybar
11.2021 - Current
Shop Manager
Drybar
03.2017 - 11.2021
Stylist / Front Desk
Drybar
07.2016 - 03.2017
Spa Front Desk Agent
Elements Massage
03.2016 - 01.2017
Host/ Server
Outback Steakhouse
12.2015 - 11.2016
Cosmetology -
San Jose City College